Browser Support

  • Resolved cymendor

    (@cymendor)


    4 years, 9 months ago

    I have installed the wpDiscuz plugin, and I must say I am amazed, and I like it. However, when I started to open my blog in different browsers, I noticed that the plugin doesn’t work for all browsers.

    For example, using this webpage: Blog Comment Example

    Firefox: The comment from the above page displays as expected.
    Chrome: The comment is compressed and doesn’t display any images.
    Edge: The comment is compressed and doesn’t display any images.
    Internet Explorer: Read more button cannot click and doesn’t expand the comment.

    Am I missing something?

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author gVectors Team

    (@gvectors-team)

    Hi @cymendor,
    It looks identical on all browses. We just checked it and didn’t find any issue. It seems you have a local cache or browser cache. There is no any issue on different browsers. You can check it on wpDiscuz demo page as well: https://wpdiscuz.com/demo/

    Just want let you know, that Internet Explorer is not supported. We don’t support IE related issues and wpDiscuz is requires “Edge” versions of Windows browsers. I can’t say but if you disable the rich editor it may work on IE somehow. In any case we don’t support IE browsers.

    Thread Starter cymendor

    (@cymendor)

    Hi, Thank you for the fast response. I have this issue on multiple computers, even on mobile browser the images are not displayed when using chrome. Even if I reset my cache I still have this issue. Did you check it for the 2nd comment from the top and clicked on Read more?

    • This reply was modified 4 years, 9 months ago by cymendor.
    Plugin Author gVectors Team

    (@gvectors-team)

    @cymendor,
    Please, always use incognito / private session of browsers when you check it to avoid all kind of caches.

    Also, please let me know what image you mean? Please leave some screenshot.

    Thread Starter cymendor

    (@cymendor)

    Hi, even with incognito I have the same issue. Please see the below screenshots.

    Example using Incognito chrome (Image not visible)

    Chrome without image

    Example using Firefox (image visible)

    Firefox with image

    Its the last comment in this blog post:

    Blog Post example

    • This reply was modified 4 years, 9 months ago by cymendor.
    Plugin Author gVectors Team

    (@gvectors-team)

    Hi @cymendor,
    I don’t see that image even on Firefox. It seems you have a local cache on FF browser so you can see some images. The HTML content of that comment doesn’t have any image tag.

    Please edit that comment in Dashboard > Comments admin page and show me the real content (HTML code) of that comment.

    And let me know how have you put those images in the comment? Have you had a comment attachments plugin or have you used wpDiscuz Media Uploader addon?

    Thread Starter cymendor

    (@cymendor)

    Hi,

    I use the image tag for example:

    img src=”https://sqlitybi.com/push-dataset/” alt=”Push Dataset” />

    Push Dataset

    When the wpDiscuz plugin is disabled the images are displayed.

    When it is enabled, the images don’t display.

    I have now disabled the wpDiscuz plugin, please navigate to this page and you will see that all images are loading.

    Example post

    • This reply was modified 4 years, 9 months ago by cymendor.
    • This reply was modified 4 years, 9 months ago by cymendor.
    Plugin Author gVectors Team

    (@gvectors-team)

    @cymendor,
    Your URL is not an image file URL. This is the issue. wpDiscuz only recognizes URLs with extensions and file formats (png, jpg, gif ,etc…).

    If you change the

    src="https://sqlitybi.com/push-dataset/"

    to

    src="https://sqlitybi.com/wp-content/uploads/2020/06/push-dataset.png"

    it’ll work fine.

    Thread Starter cymendor

    (@cymendor)

    Hi @gvectors-team

    I have changed to the following as you suggested:

    src="https://sqlitybi.com/wp-content/uploads/2020/06/push-dataset.png"

    However, it still results in the same where the image is not visible.

    • This reply was modified 4 years, 9 months ago by cymendor.
    Plugin Author gVectors Team

    (@gvectors-team)

    Ok, @cymendor,
    Please delete all caches.
    Also leave a screenshot of the comment edit screen. I want to see the real content.

    Thread Starter cymendor

    (@cymendor)

    Hi @gvectors-team,

    I am only using Incognito to test this. Applies to multiple computers.

    I actually found a work around, you have a feature inside wpDiscuz > Settings > Comment Content and Media > Image Source URL to Image Conversion –> Toggle on.

    if I paste the direct URL like:
    https://sqlitybi.com/wp-content/uploads/2020/06/push-dataset.png

    It works. But if it is inside a img tag:

    <img src="https://sqlitybi.com/wp-content/uploads/2020/06/push-dataset.png" alt="" />

    It does not work. However, it works with wpDiscuz turned off. See example comment edit screen:

    • This reply was modified 4 years, 9 months ago by cymendor.
    • This reply was modified 4 years, 9 months ago by cymendor.
    Plugin Support gVectors Support

    (@gvectorssupportmember)

    Hi @cymendor,

    But if it is inside a img tag. It does not work.

    This is designed and work it this way. We delete the image tags.
    However, you can keep the “Image Source URL to Image Conversion” option enabled and still be able to upload image/file on the comment form using an absolute URL.

    More info here: https://wpdiscuz.com/docs/wpdiscuz-7/plugin-settings/comment-content-and-media/#image-source-url-to-image-conversion

Viewing 11 replies - 1 through 11 (of 11 total)
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