• Resolved Paulo

    (@pauloseth)


    Why does Jetpack brute force attack protection always get my external IP wrong and block my access to my own site?
    I have added my external IP address to the whitelist and still get blocked.
    I have added the IP address Jetpack “thinks” (for whatever reason it thinks 162.144.20.109 is my external IP address, but it is not) is my external IP address to the whitelist and still get blocked. This does not appear to be working properly guys and its been like that for months and its quite annoying. Get you act together guys and offer protection only against those we need to be protected for not the owners of the sites themselves.

    The page I need help with: [log in to see the link]

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  • Plugin Contributor James Huff

    (@macmanx)

    Jetpack seems to be seeing everyone visiting your site as the same IP. Probably a mis-configured reverse proxy on the server, but we have a way around that.

    I made that change on our end, and it will take about 5 minutes to take effect. Please let us know how it is after that!

Viewing 1 replies (of 1 total)
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