bug

  • Resolved 2022peppe1984moutzoura

    (@2022peppe1984moutzoura)


    1 year, 5 months ago

    hello, i have this issue: after adding to the cart a product and proceeding to checkout, then filling in all the required steps, when trying to move to the shipping tab, the page is in loading mode forever… I use the CheckoutWC plugin for my checkout page, and after contacting them, they said: This is a bug in Elementor – they know about it but it hasn’t been fixed yet.

    Please it would be huge if you could help me with this.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Denny Paul

    (@thetechxpert)

    Hello @2022peppe1984moutzoura,

    Thank you for contacting us.

    Elementor does not work on Checkout or Billing page unless you have edited it in Elementor. Unless it is edited with Elementor, there should not be a conflict from Elementor. You need check for conflict from other plugins by deactivating all the plugins and activating them one at a time.

    If you are an Elementor Pro user, you can open a support ticket at my.elementor.com

    www.ads-software.com rules state that commercial products are not supported here.

    Plugin Support Joel

    (@joelsm)

    Hello,

    Thank you for reaching out to Elementor.

    If you that this is a bug, please note that development-related issues/queries (custom widgets and functions, Theme Child, custom code and CSS, BETA testing issues, compatibility issues, etc.). have to be sent to our?Github account,?where our developers will be able to assist. Kindly note that our GitHub project is not a support channel; therefore, the response times may vary.

    To post on our Github Repository, you can follow this guide:?https://github.com/pojome/elementor/blob/master/.github/CONTRIBUTING.md

    You could also refer to our developers’ documentation and see if that helps: https://developers.elementor.com/

    I hope this helps. Thanks and have a wonderful day!

    Kind Regards,

Viewing 2 replies - 1 through 2 (of 2 total)
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