Bug

  • Resolved Gilou24

    (@gilou24)


    10 years, 1 month ago

    Hello,
    I use this forum because you never answer the “pro” support, as you never answer my request

    Before making further improvements (that crash very often), fix what does not work – Reminder:
    Last reply details in admin panel and front-page is presented by ticket creator even if the last reply was taken by staff…
    I’m not notified when a client responds to a ticket already created… and I am notified when I answer my own tickets (although this should not be the case …).
    Line breaks are not taken into account by the text editor …

    I use this plugin for a professional service. I paid for it !!! When will you consider the bugs reported by customers.
    But no, you prefer to block the line (over pro support, email back because that can not be sent to your email address …).
    Who are you mocking?

    https://www.ads-software.com/plugins/wpsc-support-tickets/

Viewing 6 replies - 16 through 21 (of 21 total)
  • Thread Starter Gilou24

    (@gilou24)

    I used UTC+1 (Paris)

    Plugin Author jquindlen

    (@jquindlen)

    Interesting. So Paris caused the issue, but you do not have the issue when set to London? I’ve been reading a lot about timezone coding problems, and it seems that timezones in general are a disorganized mess as a whole, with so many local and regional variances and different overlapping systems, that it is not reliable at all. Because of this, it seems prudent of me to modify the ticketing system so that it no longer needs to use time to determine who posted last on a ticket. That way, we can sidestep this whole issue for you and anyone else in the future who uses the software. Thanks for your help. I am looking at the email system now and will get back to you soon.

    Thread Starter Gilou24

    (@gilou24)

    I rather think that the PHP.INI timezone is sync with MySQL timezone when I put in on UTC…

    Plugin Author jquindlen

    (@jquindlen)

    Please try 4.9.39 which I believe addresses your email issue (4.9.38 came out only minutes before and fixes the timezone issue, so you can switch it back to your previous correct settings.)

    Thread Starter Gilou24

    (@gilou24)

    OK, it’s good for the last answer!
    And I receive a notification when the customer post a new answer to his ticket.
    Thank you very much!

    Plugin Author jquindlen

    (@jquindlen)

    Good hear. Sorry it took so long for me to come to a solution, but I’m glad I found them!

Viewing 6 replies - 16 through 21 (of 21 total)
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