• Hello, i have found a bug after updating to the new 2.6.12

    i have my shop with variable producs. especially 1 product let 3 kind of choices:

    variation1: red, white,rose
    variation2: 2013,2014,2015
    variation3: 1.5 litres, 3 litres, 5 litres (yes we’re talking about wine!)

    is possible to have red, only 2014, only 3 and 5 litres (this needs to explain variable product has not all choices)

    until yesterday everything works fine: after selected red it display only 2014 and after that only 3 and 5 litres.

    today a nightmare!!! product page show every possible option and if you don’t do the correct match a pop-up appears that say: Sorry, no product matched your selection. please try again with another combination.

    it is NONSENSE, customer want to buy want not to play a puzzle!

    i am really sure this is due to the update because 5 minutes ago mine other ecommerce works great… after updating same problem also on it!

    how could we do??

Viewing 10 replies - 1 through 10 (of 10 total)
  • It sounds like your variations threshold is too low, though why this has happened by an update I don’t know. The threshold is normally 30. However what you report matches the issue.

    If you have a lower number of variations than the threshold, all the variations data are loaded with the page and it is not possible to select an unavailable variation.

    If you have a larger number of variations than the threshold, no variations data is loaded with the page. The user can make any selection, then ajax is used to see if there is a matching variation, and it will give the unwanted message if not.

    To set the variations threshold to 50, which should be enough based on your example, add this code snippet to functions.php of your child theme:
    https://gist.github.com/mohsinoffline/f06c66259e667d6b16bb

    Similar problem here…

    In the first choice of variation (product with 2 variations fields) everything goes well, the first variation defines what the second options are.

    But after clicking the button to clear ~, the values ??are reset but it is not possible to choose different values ??from the first choice …

    When choosing different values ??this message “Sorry, no product matched your selection. Please try again with another combination” appears.

    Strange, this did not happen before the last update …

    any suggestion ?

    Thread Starter Nico

    (@nicco1984)

    yes, here too!

    i have9 variations in a product and after clicking on clear section after it shows me only 3 variations in total! i have to refresh the page to have all options available… and have the error i wrote in 1st post.
    that’s frustrating!

    @lorro put this code to redefine thresold and problem still …

    any other suggestion ?

    critical problem to be without plugin author supoort ….

    selling is more dificult, so decrasin …

    :/

    @faninja
    Please post the url to the product.

    Thread Starter Nico

    (@nicco1984)

    Lorro if you want you could look at mine URL

    Here’s it

    https://www.cantinadelgiusto.it/nuovositonicco/prodotto/magnum/

    Selecting type of products the second field should shows only the option I set in product page instead all option. If I click in a second option it list me all options possible and the error if I don’t do the correct match.
    I am really sure it happened just after updating: I noticed problem first time and I’m gone to see another site with woocommerce and product with more than 3 variations… after updating same issue described… before no problems

    I really hope in quick update otherwise it should be possible a downgrade.

    • This reply was modified 7 years, 10 months ago by Nico.
    • This reply was modified 7 years, 10 months ago by Nico.

    @lorro https://www.matasagrada.com.br/plantas/ipe-amarelo/

    load swatch and photos extension hides the message, but the problem with new choice bug after clear still continues

    Any suggestion @lorro ?

    Several posts complaining about various bugs of this latest update …

    Woocommerce team? Silence

    No word, nothing …

    Several impaired businesses …

    I can not believe this …

    This could be this bug introduced in 2.6.12:
    https://github.com/woocommerce/woocommerce/issues/12870

    See:
    https://github.com/woocommerce/woocommerce/issues/12817
    Download fix.zip and follow instructions.

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘BUG after updating to 2.6.12’ is closed to new replies.