• Resolved sobreak

    (@sobreak)


    Hello,

    I need your help because for several weeks the state of woocommerce and the media do not load anymore.
    Indeed the dashboard of woocommerce is “stretched” and the media do not load
    And on the woocommerce extension I get this message “An error occurred while getting your inbox. Please try again.

    Do you know where this can come from?
    Thanks

    • This topic was modified 3 years, 2 months ago by sobreak.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support abwaita a11n

    (@abwaita)

    Hi @sobreak,

    Let’s start with this part:

    And on the woocommerce extension I get this message “An error occurred while getting your inbox. Please try again.

    Kindly check whether you have the iThemes Security plugin. If you do, please try the fix explained here – https://www.deviant.media/2021/01/19/solution-woocommerce-there-was-an-error-getting-your-inbox-please-try-again/.

    If you do not have the iThemes Security plugin, the following section will explain further how to troubleshoot the issue.

    I need your help because for several weeks the state of woocommerce and the media do not load anymore. Indeed the dashboard of woocommerce is “stretched” and the media do not load

    It could be another tool (plugin/theme) causing the stretched layout and also the error you’re getting.

    Thus, could you kindly perform a conflict test to try and find the plugin that causes this error to be displayed? Here’s the conflict test guide – https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

    Let us know how it goes.
    Thanks.

    Plugin Support abwaita a11n

    (@abwaita)

    Hi,
    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, the above info was helpful and you were able to find a solution to the issue.

    If you have further questions, please feel free to open a new topic.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘bug backend’ is closed to new replies.