Bug causeed payment issue

Hi,

Thank you for reaching out and sharing your experience. Our plugin only tracks the purchase event after it has occurred, ensuring that no revenue loss is possible due to its functioning. However, we understand how important it is to address any potential issues comprehensively.

Could you please provide us with the details of the bug you encountered, including any specific error messages, and let us know the version of the plugin you were using? This information will allow our technical team to review the situation thoroughly.

We appreciate your feedback and take it seriously, especially as this is our first negative review since launching the plugin. Many thanks, and we look forward to resolving this for you promptly.

Regards,
Passionate Brains

I wrote to customer support, as a paying customer, days ago, asking to cancel my account and telling about the bug. Nobody got back to me. But I leave a 1 star review and I get an instant response. Very disappointing…

Please check your mailbox (its not under this email) and get back to a customer regarding a bug and asking for the cancel.

Thank you for bringing this to our attention, and we sincerely apologize for the delay in our response. It appears that the email you sent was mistakenly filtered into our spam folder, which is why it wasn’t addressed in a timely manner.

We’re now actively looking into the issue you’ve reported and will get back to you as soon as possible regarding both the bug and the cancellation request. We’re committed to improving our response process to prevent situations like this from happening in the future.

Thank you for your patience and for giving us the opportunity to make this right.

We have released a new version that resolves the issue with the Authorize.net payment gateway. Thank you for bringing this to our attention.