Bug: Could not retrieve order. This browser may not be supported.

  • Resolved forwarddigital

    (@forwarddigital)


    2 years ago

    Hello, I have been recently getting this error when checking out with Woocommerce PayPal payments. We click on the PayPal smart button “Pay with PayPal” and complete the log in and press pay, but once this is done, we get the error: Could not retrieve order. This browser may not be supported. Please try again with a different browser. 

    Looking at the PayPal logs, we get this-->
    2023-02-23T03:22:29+00:00 WARNING No PayPal order ID found in order #8762 meta. 2023-02-23T03:22:29+00:00 ERROR Payment failed: Could not retrieve order. This browser may not be supported. Please try again with a different browser. PayPalGateway.php:472 2023-02-23T03:22:45+00:00 DEBUG GET https://api.paypal.com/v1/notifications/webhooks Response Debug ID: a97cf2be8933f

    

2023-02-23T03:22:57+00:00 ERROR Failed to retrieve stored webhook data.
    2023-02-23T03:22:57+00:00 ERROR Failed to retrieve stored webhook data.
    2023-02-23T03:23:12+00:00 ERROR Failed to retrieve stored webhook data.
    2023-02-23T03:23:12+00:00 ERROR Failed to retrieve stored webhook data.
    2023-02-23T03:24:47+00:00 ERROR Failed to retrieve stored webhook data.
    2023-02-23T03:24:47+00:00 ERROR Failed to retrieve stored webhook data.
    2023-02-23T03:25:01+00:00 ERROR Failed to retrieve stored webhook data.
    2023-02-23T03:25:01+00:00 ERROR Failed to retrieve stored webhook data.
    2023-02-23T03:25:04+00:00 ERROR Failed to retrieve stored webhook data.
    2023-02-23T03:25:04+00:00 ERROR Failed to retrieve stored webhook data.
    2023-02-23T03:29:10+00:00 ERROR Failed to retrieve stored webhook data.
    2023-02-23T03:29:10+00:00 ERROR Failed to retrieve stored webhook data.
    2023-02-23T03:31:27+00:00 ERROR Failed to retrieve stored webhook data.
    2023-02-23T03:31:27+00:00 ERROR Failed to retrieve stored webhook data.
    2023-02-23T03:33:41+00:00 ERROR Failed to retrieve stored webhook data.
    2023-02-23T03:33:41+00:00 ERROR Failed to retrieve stored webhook data.
    2023-02-23T03:34:34+00:00 DEBUG GET https://api.paypal.com/v1/notifications/webhooks
    Response Debug ID: 1fd717a56c3ef
    Response: Array
    (
    [code] => 200
    [message] => OK
    )

    We are actually clicking on the PayPal smart button and completing the checkout process. It’s just that this error comes up after we make payment on PayPal’s end, and the payment closes and this error message comes up on the browser. We are using the latest Chrome version.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Femi

    (@femiyb)

    Hello @forwarddigital

    You may want to perform a full conflict test to rule out eventual issues with the theme or a different plugin. We recommend temporarily activating the default theme Storefront and disabling all other plugins except for WooCommerce and PayPal Payments to see if the behavior persists.

    Here’s a guide that explains the steps in more detail: How to test for conflicts
    Please let us know how this works out for you.

    Regards,
    Femi.

    Plugin Support Femi

    (@femiyb)

    Hello

    We have not heard back from you in a while, so I’m marking this thread as resolved.
    Hopefully, the above information helped you out.
    If you have any further questions, please feel free to reopen this topic or create a new one.

    Regards,
    Femi

Viewing 2 replies - 1 through 2 (of 2 total)
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