bug creating new product in WooCommerce, page gets hung

Hi @emotor

Thanks for reaching out!

I understand that when you’re creating new products on your site, the page hangs, correct?

I replicated the scenario on my personal site running on the default Storefront theme, however, I am unable to reproduce the issue on my end.

Can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot.

You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Let us know how it goes!

Hi! Do you have any update on fixing the bug? Thanks!

I replied by email with answers to all of your questions of April 3 on the same day. Please let me know if you need any additional information. Thank you

Hi,

I replied by email with answers to all of your questions of April 3 on the same day. Please let me know if you need any additional information. Thank you

Do you mean you contacted us via email? Correct? May I have your support ticket number so that we can check?

Looking forward to hearing from you.

Hi! Yes, I replied by email to the message I got from support. That was on April 3 (I did not receive any message that delivery failed, so I have been sure you are working on my problem).

I am inserting your questions and my answers here again. My answers are in BLOCK CAPITAL LETTERS:

I understand that when you’re creating new products on your site, the page hangs, correct? – CORRECT. I GET MESSAGE “PAGE UNRESPONSIVE”

I replicated the scenario on my personal site running on the default Storefront theme (?https://woocommerce.com/storefront/?), however, I am unable to reproduce the issue on my end. – AFTER RUNNING INTO THIS PRBLEM ON ASTRA THEME I TRIED IT ON STOREFROM THEME – THE SAME PROBLEM REMAINS

Can you please try to switch to the default Storefront theme (?https://woocommerce.com/storefront/?) and only WooCommerce plugin is enabled and see if this works? – TRIED IT, DID NOT HELP. I ORIGINALLY HAD ONLY 4 PLUGINS: JETPACK, PROXY CACHE PURGE, WOOCOMMERCE, WPFORMS. DEACTIVATED ALL EXCEPT FOR WOOCOMMERCE – NO EFFECT

HERE IS THE SYSTEM STATUS REPORT:

### WordPress Environment ###

WordPress address (URL): https://emotormarket.stage.site

Site address (URL): https://emotormarket.stage.site

WC Version: 7.5.1

REST API Version: ?</img> 7.5.1

WC Blocks Version: ?</img> 9.6.6

Action Scheduler Version: ?</img> 3.5.4

Log Directory Writable: ?</img> To allow logging

make /home/wp_qy8gx4/emotormarket.stage.site/wp-content/uploads/wc-logs/ writable or define a custom WC_LOG_DIR.

WP Version: 6.2

WP Multisite: –

WP Memory Limit: 256 MB

WP Debug Mode: –

WP Cron: ?</img>

Language: en_US

External object cache: –

### Server Environment ###

Server Info: Apache

PHP Version: 8.2.0

PHP Post Max Size: 512 MB

PHP Time Limit: 120

PHP Max Input Vars: 1000

cURL Version: 7.81.0

OpenSSL/3.0.2

SUHOSIN Installed: –

MySQL Version: 8.0.32-0ubuntu0.22.04.2

Max Upload Size: 512 MB

Default Timezone is UTC: ?</img>

fsockopen/cURL: ?</img>

SoapClient: ?</img>

DOMDocument: ?</img>

GZip: ?</img>

Multibyte String: ?</img>

Remote Post: ?</img>

Remote Get: ?</img>

### Database ###

WC Database Version: 7.5.1

WC Database Prefix: wp_c9gf53_

Total Database Size: 7.08MB

Database Data Size: 5.48MB

Database Index Size: 1.60MB

wp_c9gf53_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_c9gf53_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_c9gf53_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_c9gf53_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB

wp_c9gf53_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_c9gf53_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_c9gf53_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB

wp_c9gf53_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_c9gf53_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_c9gf53_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_c9gf53_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_c9gf53_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_c9gf53_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_c9gf53_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_c9gf53_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB

wp_c9gf53_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_c9gf53_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_c9gf53_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_c9gf53_aioseo_cache: Data: 0.11MB + Index: 0.03MB + Engine InnoDB

wp_c9gf53_aioseo_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB

wp_c9gf53_aioseo_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_c9gf53_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_c9gf53_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB

wp_c9gf53_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_c9gf53_options: Data: 4.20MB + Index: 0.08MB + Engine InnoDB

wp_c9gf53_postmeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB

wp_c9gf53_posts: Data: 0.14MB + Index: 0.06MB + Engine InnoDB

wp_c9gf53_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_c9gf53_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_c9gf53_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_c9gf53_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_c9gf53_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_c9gf53_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

wp_c9gf53_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_c9gf53_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB

wp_c9gf53_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_c9gf53_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_c9gf53_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_c9gf53_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_c9gf53_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB

wp_c9gf53_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

wp_c9gf53_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_c9gf53_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_c9gf53_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_c9gf53_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB

wp_c9gf53_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_c9gf53_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_c9gf53_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_c9gf53_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_c9gf53_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 11

customize_changeset: 14

nav_menu_item: 6

oembed_cache: 3

page: 13

post: 5

product: 39

revision: 19

wp_global_styles: 1

wp_navigation: 1

### Security ###

Secure connection (HTTPS): ?</img>

Hide errors from visitors: ?</img>

### Active Plugins (3) ###

DreamHost Panel Login: by DreamHost

danielbachhuber – 1.0.0

WooCommerce: by Automattic – 7.5.1

All in One SEO: by All in One SEO Team – 4.3.3

### Inactive Plugins (9) ###

Akismet Anti-Spam: by Automattic – 5.0.1

Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.13.1

Hello Dolly: by Matt Mullenweg – 1.7.2

Jetpack: by Automattic – 11.9.1

OptinMonster: by OptinMonster Popup Builder Team – 2.13.0

Proxy Cache Purge: by Mika Epstein – 5.1.3

VaultPress: by Automattic – 2.2.3

WPForms Lite: by WPForms – 1.8.0.2

WP Mail SMTP: by WPForms – 3.7.0

### Settings ###

API Enabled: –

Force SSL: –

Currency: USD ($)

Currency Position: left

Thousand Separator: ,

Decimal Separator: .

Number of Decimals: 2

Taxonomies: Product Types: external (external)

grouped (grouped)

simple (simple)

variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)

exclude-from-search (exclude-from-search)

featured (featured)

outofstock (outofstock)

rated-1 (rated-1)

rated-2 (rated-2)

rated-3 (rated-3)

rated-4 (rated-4)

rated-5 (rated-5)

Connected to WooCommerce.com: –

Enforce Approved Product Download Directories: ?</img>

Order datastore: WC_Order_Data_Store_CPT

### WC Pages ###

Shop base: #56 - /

Cart: #6 - /cart/

Checkout: #7 - /checkout/

My account: #8 - /my-account/

Terms and conditions: ?</img> Page visibility should be public

### Theme ###

Name: Storefront

Version: 4.2.0

Author URL: https://woocommerce.com/

Child Theme: ?</img> – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?</img>

### Templates ###

Overrides: –

### Admin ###

Enabled Features: activity-panels

analytics

coupons

customer-effort-score-tracks

import-products-task

experimental-fashion-sample-products

shipping-smart-defaults

shipping-setting-tour

homescreen

marketing

multichannel-marketing

mobile-app-banner

navigation

onboarding

onboarding-tasks

remote-inbox-notifications

remote-free-extensions

payment-gateway-suggestions

shipping-label-banner

subscriptions

store-alerts

transient-notices

woo-mobile-welcome

wc-pay-promotion

wc-pay-welcome-page

Disabled Features: minified-js

new-product-management-experience

product-variation-management

settings

Daily Cron: ?</img> Next scheduled: 2023-03-28 23:58:10 +00:00

Options: ?</img>

Notes: 37

Onboarding: completed

### Action Scheduler ###

Complete: 6

Oldest: 2023-03-28 00:08:40 +0000

Newest: 2023-03-28 18:30:02 +0000

Pending: 12

Oldest: 2023-03-28 18:45:02 +0000

Newest: 2023-04-03 15:54:36 +0000

Failed: 1

Oldest: 2023-03-27 23:58:14 +0000

Newest: 2023-03-27 23:58:14 +0000

Canceled: 15

Oldest: -0001-11-30 00:00:00 +0000

Newest: -0001-11-30 00:00:00 +0000

### Status report information ###

Generated at: 2023-04-03 15:59:42 +00:00

If you could also provide the *fatal error logs* (if any) under WooCommerce > Status > Logs. – “THERE ARE CURRENTLY NO LOGS TO VIEW”

Hi @emotor ,

Thanks for sharing the details above.

Please could you clarify if this is a recent issue that popped up, and if so, were any changes/updates made to your site and/or server prior to this occurring?

Also, does this occur with all products or only certain products?

In the meantime, can you try the following:

1. Clear your browser cache and then try creating a new product.
2. Try creating a new product in WooCommerce using a different browser.
3. Try creating a new product in WooCommerce using a different device.

Let us know how this goes!

Hi! Thanks for your reply. To answer your questions:

I could add new products before I upgraded to WordPress 6.2.

I can not add any product now (so, it occurs with all products).

On PC I tried Chrome and Edge. Cleared cache. Does not help. Can not add new products.

Tried in Chrome on Mac. Can add new product alright.

Any ideas on how I can make it work on my PC?

Thanks!

Hi @emotor ,

Thanks for providing clarity!

Now that we have narrowed this down to only occurring on your PC, this could be related to your computing environment, more than your site itself.

Can you try disabling any browser extensions or add-ons to see if any of these might be interfering with the product addition process?

Also, can you check that your Chrome and Edge versions are updated to their latest? You can check this using the Browse Happy site.

If none of the above make any difference, can you try turning off “Hardware acceleration” in Google Chrome by navigating to your browser Settings → System, as seen below:

Once disabled, you need to close the browser and open it again.

Cheers!

Hi!

Thanks for your suggestions! Unfortunately, all the above steps did not help. Deleted all extensions, versions of Chrome and Edge are most up-to-date, turned off Hardware acceleration … the problem still remains, I can not add new products.

I am not so sure this is the problem of my PC as I could add new products until I upgraded WordPress to 6.2. Also, I tried Firefox browser now and I CAN add new products in Firefox.

Hello @emotor,

I am not so sure this is the problem of my PC as I could add new products until I upgraded WordPress to 6.2. Also, I tried Firefox browser now and I CAN add new products in Firefox.

Since the issue is no longer present when using Firefox, it is most likely not related to the site.

If you wish to continue using Chrome, I recommend checking the browser console for any error logs before the freeze occurs. You can share them with us here or copy-paste them into a Google search for more context.

You can find steps on how to access the browser console here.

Cheers!