Bug en mode admin

Hello @orel80210,

Thank you for reaching out,

Which elements have disappeared?

Could you please share more details about this issue so we can better understand and investigate?

Since you’ve mentioned some widgets, have you checked the widgets under Elementor > Element Manager?

In the meantime, if possible, perform a basic troubleshooting check to confirm whether the issue is related to our theme or plugins. To do this, deactivate all other plugins, then activate them one by one, checking for the issue each time. Continue this until you identify which product is causing a conflict with ours, then provide the details as explained above.

Also, kindly provide your system environment information. To do this, please go to WP Dashboard > Tools > Site Health > Info Tab and click on the “Copy site info to clipboard” button. You can paste the information here as code or upload it to https://pastebin.com or https://gist.github.com/ for an exclusive link (You can remove your email address from the content if it appears).

Screenshot: https://i.postimg.cc/fbjtkFyJ/image.png.

Please keep us posted.
Thank you,

I hope it helps.
Best Regards

Bonjour,

Merci de votre réponse. Mon problème doit être un conflit avec elementor. Des éléménts de mon site disparaissent lorsque j’ouvre elementor. Pour les faire revenir je doit recharger les css dans l’onglet outils de elementor. Mais lorsque j’actualise la page tout disparait à nouveau.

Capture d’écran : https://postimg.cc/qNc5Qm1W

Cela a commencé depuis la mise à jour du thème ocean wp avec le nouveau personnalisateur.

Voici les infos du site : 

` wp-core

version: 6.6.2
site_language: fr_FR
user_language: fr_FR
timezone: Europe/Paris
permalink: /%postname%
https_status: true
multisite: false
user_registration: 1
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 24
dotorg_communication: true wp-paths-sizes

wordpress_path: /homepages/15/d977510151/htdocs/clickandbuilds/lesmainsdorel
wordpress_size: 634,10 Mo (664900604 bytes)
uploads_path: /homepages/15/d977510151/htdocs/clickandbuilds/lesmainsdorel/wp-content/uploads
uploads_size: 553,86 Mo (580767356 bytes)
themes_path: /homepages/15/d977510151/htdocs/clickandbuilds/lesmainsdorel/wp-content/themes
themes_size: 37,74 Mo (39572534 bytes)
plugins_path: /homepages/15/d977510151/htdocs/clickandbuilds/lesmainsdorel/wp-content/plugins
plugins_size: 337,06 Mo (353428075 bytes)
fonts_path: /homepages/15/d977510151/htdocs/clickandbuilds/lesmainsdorel/wp-content/uploads/fonts
fonts_size: directory not found
database_size: 191,63 Mo (200933376 bytes)
total_size: 1,71 Go (1839601945 bytes) wp-active-theme

name: OceanWP (oceanwp)
version: 4.0.1
author: OceanWP
author_website: https://oceanwp.org/about-oceanwp/
parent_theme: none
theme_features: core-block-patterns, widgets-block-editor, align-wide, wp-block-styles, responsive-embeds, editor-styles, editor-style, menus, post-formats, title-tag, automatic-feed-links, post-thumbnails, custom-header, custom-logo, html5, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, widgets
theme_path: /homepages/15/d977510151/htdocs/clickandbuilds/lesmainsdorel/wp-content/themes/oceanwp
auto_update: Désactivé wp-themes-inactive (2)

OceanWP Child Theme: version: 1.0, author: OceanWP, Mises à jour auto désactivées
Twenty Twenty-Three: version: 1.5, author: L’équipe WordPress, Mises à jour auto désactivées wp-mu-plugins (2)

1&1 Product Subdomain: version: 1.1.0, author: 1&1
burst_rest_api_optimizer.php: author: (undefined), version: (undefined) wp-plugins-active (32)

BookingPress - Google Calendar Integration Addon: version: 2.8, author: Repute InfoSystems, Mises à jour auto désactivées
BookingPress - Ratings & Review Addon: version: 1.0, author: Repute InfoSystems, Mises à jour auto désactivées
BookingPress - Stripe Payment Gateway Addon: version: 2.0, author: Repute InfoSystems, Mises à jour auto désactivées
BookingPress Appointment Booking: version: 1.1.16, author: Booking & Appointment - Repute Infosystems, Mises à jour auto désactivées
BookingPress Pro - Appointment Booking plugin: version: 3.9.9, author: Repute Infosystems, Mises à jour auto désactivées
Burst Statistics - Privacy-Friendly Analytics for WordPress: version: 1.7.2, author: Burst Statistics - Stats & Analytics for WordPress, Mises à jour auto désactivées
Complianz | GDPR/CCPA Cookie Consent: version: 7.1.0, author: Really Simple Plugins, Mises à jour auto désactivées
Easy Table of Contents: version: 2.0.70, author: Magazine3, Mises à jour auto désactivées
Elementor: version: 3.24.7, author: Elementor.com, Mises à jour auto désactivées
Elementor Header & Footer Builder: version: 1.6.44, author: Brainstorm Force, Nikhil Chavan, Mises à jour auto désactivées
ElementsKit Lite: version: 3.3.1, author: Wpmet, Mises à jour auto désactivées
Essential Addons for Elementor: version: 6.0.8, author: WPDeveloper, Mises à jour auto désactivées
Essential Blocks: version: 5.0.5, author: WPDeveloper, Mises à jour auto désactivées
Exclusive Addons Elementor: version: 2.7.5, author: Exclusive Addons, Mises à jour auto désactivées
Formidable Forms: version: 6.16, author: Strategy11 Form Builder Team, Mises à jour auto désactivées
Gift Up: version: 2.26, author: Gift Up, Mises à jour auto désactivées
Happy Elementor Addons: version: 3.12.5, author: Leevio, Mises à jour auto désactivées
IONOS Performance: version: 2.0.3, author: IONOS, Mises à jour auto activées
Livemesh Addons for Elementor: version: 8.6, author: Livemesh, Mises à jour auto désactivées
MailerLite - Signup forms (official): version: 1.7.13, author: MailerLite, Mises à jour auto désactivées
Nexter Blocks: version: 4.0.3, author: POSIMYTH, Mises à jour auto désactivées
Ocean Extra: version: 2.4.1, author: OceanWP, Mises à jour auto désactivées
Premium Addons for Elementor: version: 4.10.61, author: Leap13, Mises à jour auto désactivées
Site Kit by Google: version: 1.138.0, author: Google, Mises à jour auto activées
Site Reviews: version: 7.2.2, author: Paul Ryley, Mises à jour auto désactivées
Solid Security Basic: version: 9.3.3, author: SolidWP, Mises à jour auto désactivées
The Plus Addons for Elementor: version: 6.0.1, author: POSIMYTH, Mises à jour auto désactivées
Unlimited Elements for Elementor: version: 1.5.125, author: Unlimited Elements, Mises à jour auto désactivées
UpdraftPlus - Backup/Restore: version: 1.24.6, author: TeamUpdraft, DavidAnderson, Mises à jour auto désactivées
WP Fastest Cache: version: 1.3.1, author: Emre Vona, Mises à jour auto désactivées
Yoast SEO: version: 23.7, author: Team Yoast, Mises à jour auto désactivées
Yoast SEO Premium: version: 21.5, author: Team Yoast, Mises à jour auto désactivées wp-media

image_editor: WP_Image_Editor_GD
imagick_module_version: Non disponible
imagemagick_version: Non disponible
imagick_version: Non disponible
file_uploads: 1
post_max_size: 128M
upload_max_filesize: 128M
max_effective_size: 128 Mo
max_file_uploads: 20
gd_version: 2.3.0
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: 9.53.3 wp-server

server_architecture: Linux 4.4.400-icpu-101 x86_64
httpd_software: Apache
php_version: 8.3.12 64bit
php_sapi: cgi-fcgi
max_input_variables: 1000
time_limit: 30
memory_limit: 1024M
max_input_time: -1
upload_max_filesize: 128M
php_post_max_size: 128M
curl_version: 7.74.0 OpenSSL/1.1.1w
suhosin: false
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: true
current: 2024-10-28T08:20:34+00:00
utc-time: Monday, 28-Oct-24 08:20:34 UTC
server-time: 2024-10-28T09:20:32+01:00
php_short_tag: Activé wp-database

extension: mysqli
server_version: 10.6.15-MariaDB-1:10.6.15+maria~deb11-log
client_version: mysqlnd 8.3.12
max_allowed_packet: 67108864
max_connections: 3000 wp-constants

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /homepages/15/d977510151/htdocs/clickandbuilds/lesmainsdorel/wp-content
WP_PLUGIN_DIR: /homepages/15/d977510151/htdocs/clickandbuilds/lesmainsdorel/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 1024M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Indéfini
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined wp-filesystem

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
fonts: not writable
mu-plugins: writable solid-security

pro: free
initial_build: 4127
activated: 2023-09-26 09:02:50
patchstack: false
modules:
0: ban-users
1: brute-force
2: network-brute-force
3: backup
4: security-check-pro
5: firewall
6: malware-scheduling
settings:
ban-users: Array
brute-force: Array
network-brute-force: Array
backup: Array
firewall: Array
global: Array
system-tweaks: Array
wordpress-tweaks: Array
hide-backend: Array
user_groups:
0: Array
1: Array
2: Array
3: Array
4: Array google-site-kit

version: 1.138.0
php_version: 8.3.12
wp_version: 6.6.2
reference_url: https://les-mainsdorel.fr
amp_mode: no
site_status: connected-site
user_status: authenticated
verification_status: verified-non-site-kit
connected_user_count: 1
active_modules: site-verification, search-console, analytics-4, pagespeed-insights
recoverable_modules: none
required_scopes:
openid: ?
https://www.googleapis.com/auth/userinfo.profile: ?
https://www.googleapis.com/auth/userinfo.email: ?
https://www.googleapis.com/auth/siteverification: ?
https://www.googleapis.com/auth/webmasters: ?
https://www.googleapis.com/auth/analytics.readonly: ?
https://www.googleapis.com/auth/tagmanager.readonly: ?
capabilities:
googlesitekit_authenticate: ?
googlesitekit_setup: ?
googlesitekit_view_posts_insights: ?
googlesitekit_view_dashboard: ?
googlesitekit_manage_options: ?
googlesitekit_update_plugins: ?
googlesitekit_view_splash: ?
googlesitekit_view_authenticated_dashboard: ?
googlesitekit_view_wp_dashboard_widget: ?
googlesitekit_view_admin_bar_menu: ?
googlesitekit_view_shared_dashboard: ?
googlesitekit_read_shared_module_data::["search-console"]: ?
googlesitekit_read_shared_module_data::["analytics-4"]: ?
googlesitekit_read_shared_module_data::["pagespeed-insights"]: ?
googlesitekit_manage_module_sharing_options::["search-console"]: ?
googlesitekit_manage_module_sharing_options::["analytics-4"]: ?
googlesitekit_manage_module_sharing_options::["pagespeed-insights"]: ?
googlesitekit_delegate_module_sharing_management::["search-console"]: ?
googlesitekit_delegate_module_sharing_management::["analytics-4"]: ?
googlesitekit_delegate_module_sharing_management::["pagespeed-insights"]: ?
enabled_features:
adsPax: ?
audienceSegmentation: ?
conversionReporting: ?
gm3Components: ?
privacySandboxModule: ?
rrmModule: ?
signInWithGoogleModule: ?
active_conversion_event_providers: none
consent_mode: disabled
consent_api: not-detected
search-console_shared_roles: none
search-console_management: owner
analytics-4_shared_roles: none
analytics-4_management: owner
pagespeed-insights_shared_roles: none
pagespeed-insights_management: all_admins
search_console_property: https://les-mainsdorel.fr/
analytics_4_account_id: 2866?????
analytics_4_property_id: 4083691??
analytics_4_web_data_stream_id: 6225??????
analytics_4_measurement_id: G-3L????????
analytics_4_use_snippet: yes
analytics_4_ads_conversion_id: none
analytics_4_available_custom_dimensions: none
analytics_4_ads_linked: false
analytics_4_ads_linked_last_synced_at: 1727187634

Sinon mon site fonctionne très bien. Cela arrive uniquement quand je suis connecté en mode admin. J’ai déjà désactivé les plugins 1 par 1, mais cela n’a rien changé.

Merci d’avance

Une fois les fichiers css elementor regénérés grace à l’outils, tous les élément reviennent. Mais une fois que j’actualise la page, le problème revient.

Capture d’écran https://postimg.cc/tnJMRWGk

Hello @orel80210,

Thank you for reaching out,

What was the outcome of deactivating the plugins?
Here: https://www.ads-software.com/support/topic/bug-en-mode-admin/#:~:text=perform%20a%20basic%20troubleshooting%20check%20to%20confirm%20whether%20the%20issue%20is%20related%20to%20our%20theme%20or%20plugins.%20To%20do%20this%2C%20deactivate%20all%20other%20plugins%2C%20then%20activate%20them%20one%20by%20one%2C%20checking%20for%20the%20issue%20each%20time.%20Continue%20this%20until%20you%20identify%20which%20product%20is%20causing%20a%20conflict%20with%20ours.

I checked the source of your page and saw that you are using some animations: https://postimg.cc/gXD6SVFm. When there’s a JS error in the Elementor environment, it can cause other widgets not to load. You have many plugins that could be causing the JS error. Please perform the outlined steps above and let us know the result.

Hope it helps.
Best Regards