Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter Iamhere

    (@iamhere)

    Here is the status report. Redacted URL

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    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello Iamhere,

    Thank you for contacting WooCommerce support.

    Could you please share screenshots of the order notes from the affected orders?
    Additionally, is there any common factor among these orders, such as the payment method, specific products, or customer address?

    Are the sites you manage hosted on the same server, or are they on different servers?

    This information will help me investigate the issue further and determine whether your issue is related to these Github issues or not.

    Looking forward to your response. ??

    Thread Starter Iamhere

    (@iamhere)

    Hello @doublezed2

    Attached screenshot of duplicated notes. The system is also sending duplicate New Order emails.

    Payment method is Stripe, using most recent version.

    Sites are on different servers, no other common factor, other than WP and Woo and Stripe!

    • This reply was modified 3 weeks, 3 days ago by Iamhere.
    Plugin Support EastOfWest a11n

    (@eastofwest)

    Hi @iamhere! Thanks for the additional details.

    As you’ve pointed out, there’s an active issue on Github that seems to be affecting your sites as well.

    Given the developer team is working on resolving the issue already, it makes the GitHub thread the best source to follow for updates, and contribute additional information to. To avoid duplication, I’ll close this thread for now. If your issues persist even after the bug is fixed, feel free to continue here or open another thread.

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