BUG in current version 8.9.0

Hi @mariusiscoding ,

Thank you for reaching out and providing the details about the issue with the WooCommerce Stripe Payment Gateway. I understand how frustrating it can be when essential functionality, like the thank-you page and cart updates, isn’t working as expected.

Since disabling the Stripe plugin resolves the issue, it’s likely that the plugin’s functionality is being disrupted. Have you had a chance to try switching to a different theme, clearing your site cache, or testing the payment process in an incognito window? This could help rule out any caching-related issues.

You mentioned the issue occurs on different devices. Could you confirm if the behavior is consistent across multiple browsers (e.g., Chrome, Firefox, Safari)? This will help us determine if it’s related to a specific browser. Additionally, could you provide a screenshot of the error you’re seeing? This will give us a clearer understanding of what’s happening.

To help us investigate further, it would be useful to review your current System Status Report. You can access this in your WooCommerce dashboard by going to WooCommerce > Status. From there, select Get system report and then click Copy for support.

If there are any fatal error logs available, please share those as well. You can find these under WooCommerce > Status > Logs.

Once you have this information, please paste it into a code block in your reply or use a service like pastebin.com and share the link with us.

With this information, I’ll be better equipped to assist you further in pinpointing and resolving the issue.

Caches cleared,
Tried different themes all the same errors!

My Log:

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• This reply was modified 2 days, 8 hours ago by Marius Schulte.

Hi there!

Thank you for sharing the SSR. I noticed that you’re also using the Checkout Plugins – Stripe for WooCommerce plugin. Just to clarify, have you experienced this issue after deactivating that plugin, or is the issue occurring only with the plugin enabled?

I’ve activated the WooCommerce Stripe Payment Gateway on my test site, and I was successfully redirected to the thank you page after placing an order using the Stripe test payment method.

Additionally, you’ve shared the system status report, but could you also provide the fatal error log if available? You can find these under WooCommerce > Status > Logs. If any fatal errors are logged, please share those with us as well.

Looking forward to your response!