Bug in day and month Totals for All time Insight

Hi there! Thank you for bringing this to our notice. I have escalated this to our developers for further investigation. However, I can’t provide any ETA for the resolution. Also, could you share the time zone your site is set to? Please let us know if you have any questions or if we can help with anything else.

Hello @jholloway001

Do you have updates about that? We usually close inactive threads after one week of no activity, but we want to make sure we’re all set before marking it as solved. Thanks!

It’s been one week since this topic was last updated. I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!

I think there is some confusion. I am a user not a developer. The problem is not fixed. If you need to close this , that is fine. I will find another plug-in that will provide accurate reporting.

Thanks

Jim

Hi @jholloway001,

It seems like there might have been a little confusion. We’ve already notified our developers about the issue, and they’ve requested some additional information to help with their investigation. They were wondering if you could kindly provide the timezone information for your site. This will be really helpful for our developers to dig deeper into the matter. That’s why my colleagues mentioned it earlier. Do you happen to have any updates on that? Your assistance is greatly appreciated! Thank you! ??

sorry for all the confusion. I’m in Florida. Eastern time zone. some more detail. the totals for the first day of the month do show up in insight until midnight then they either disappear or are posted to the previous day.

Hi @jholloway001

Our developers are still looking into the issue as it is a general one and doesn’t only apply to your website. As such, we don’t have any ETA for when the fix will released, you can follow the progress of the issue here.

Best,