Bug in version 2.7.6

  • Hello

    We’ve been using JS Help Ticket for a long time. We are unable to create or close tickets after updating the plugin to version 2.7.6. The problem was resolved after reverting to the previous version 2.7.5.

    This indicates that there is a bug in your most recent version. Can you please look into this?

    Thank You!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author JoomSky

    (@rabilal)

    Hi,

    Please check error in the system errors.

    Admin > Help Desk > System errors

    If you get closedby sql error, run this sql

    ALTER TABLE wp_js_ticket_tickets ADD closedby int(11) DEFAULT NULL AFTER closed;

    Thread Starter dualilani

    (@dualilani)

    Hi,

    I can’t find system errors on my backend. Can you please share the screenshot?

    Also, where should this SQL command be added? Can you please guide me?

    Thank You

    Hello,

    Maybe you still need the guide … You need to log in to your phpmyadmin section of the host, then search for ” wp_js_ticket_tickets ” table then click on ” SQL ” section and Copy/paste the command there :

    ALTER TABLE?wp_js_ticket_tickets?ADD?closedby?int(11) DEFAULT NULL AFTER?closed;

    and then click on ” Go ” to run the command .

    I tried it and it worked and fixed the issue of not closing tickets … Hope to slove your issue too…
    Kind regards

Viewing 3 replies - 1 through 3 (of 3 total)
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