Bug : Manual New Order Notification Email Sending not working

  • Resolved raffi007

    (@raffi007)


    3 years, 9 months ago

    Since the latest update to Woocommerce i have found a bug.
    When I open a customer order and try to send. NEW order notification by chosing New Order and pressing Save and Send email, the email is not sent.
    If i chose anything else like CANCELLED OR COMPLETED order Send manual notification email works.
    I have checked WP Mail logging and actually the email is not being generated to send.
    The logging list is empty.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi there,

    I tested this out on my site, but I wasn’t able to replicate it. Having said that, can you give me step-by=step instructions? I want to make sure we’re testing the same thing ??

    Looking forward to hearing from you!

    Ross

    Thread Starter raffi007

    (@raffi007)

    Hello
    Thank your reply
    When i open a customer order, on right panel I have the section call SEND ORDER EMAIL.
    I chose NEW ORDER from the drop down menu and press the button SAVE ORDER & SEND EMAIL.

    The email is not generated and not sent, the email queue in the WP Mail Logger is empty.

    If i chose anything else from the drop down menu like CANCELLED ORDER or COMPLETED ORDER, the emails are generated and sent and they appear in the WP Mail Logger

    Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi again,

    When i open a customer order, on right panel I have the section call SEND ORDER EMAIL.

    Just to make sure we’re on the same page, can you send me a screenshot of this section? I only ask because SEND ORDER EMAIL isn’t a default WooCommerce section.
    I recommend https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL in this thread. It works with Chrome, Firefox, Safari, and Edge.

    Additionally, could you copy and paste your site’s system status report into this thread? You can get it from your dashboard by going to WooCommerce—> Status.

    Ross

    Best,

    Ross

    Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi again,

    We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions!

    Best,

    Ross

Viewing 4 replies - 1 through 4 (of 4 total)
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