Bug? On Backorder condition doesnt work

  • When item is in stock but more can be ordered (backorder), the backorder condition for delivery date does not kick in.

    Example: From stock delivery = 2 days, On backorder delivery = 10 days
    Stock level = 5, Client order 10 (5 from stock and 5 backorder)
    displayed estimated delivery date = 2 days (should be 10)

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  • Plugin Support Janilyn T

    (@janilyn409)

    Hi @ansondavid ,

    Please notice that when you have 5 in stock for a product, WooCommerce will consider the stock status of that item as “5 in stock” or “In stock”, not “On backorders”. Only 1 status can be used at a time for WooCommerce products. So the rules for the backordered products cannot be continued when the chosen quantity is higher than the available items in stock like that. Our plugin can’t break the chosen quantity into 2 parts like that, neither can WooCommerce.

    I checked with an item that is already On backorders on our test site, the delivery dates are calculated properly according to the rule: https://prnt.sc/vEJKucNc8DUy & frontend display: https://prnt.sc/Fos4MnUCF4SH

    Best regards.

    Thread Starter ansondavid

    (@ansondavid)

    That is correct, however the logic *might* be at fault as when stock goes down to zero and you need to backorder, the delivery time needs to consider the “worst case scenario” and therefore take into consideration the onBackorder rule.

    I understand that initially the status is inStock, however, I understand that the delivery rule can change once added to the cart (as the item become onBackorder)

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