Bug on order notes (Additional fields)

  • Resolved theweddingveilshop

    (@theweddingveilshop)


    5 years, 10 months ago

    Hi,

    I’ve been experiencing a strange bug on my checkout pages for the last two days. The orders notes section (in additional fields) is not showing unless the customer colapses the shipping information fields (ie. indicates the billing and shipping addresses are the same) then it appears.

    Thing is, we’d set this section to “required” and set the placeholder to “tell us your wedding date”. That way, the wedding date appeared on our invoices. We’d tried adding a seperate custom field for wedding date, but these didn’t appear on our invoices.

    So this means if they’re filling in different billing and shipping addresses, they’re not seeing the field, but they’re getting the error “order notes is a required field” even though they still can’t see it.

    As a tempoary measure, we’ve made it not required, but we really do need this information as it dictates the order we make in.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

  • I am experiencing a similar issue. I also have a required field in the additional fields section of checkout. However, the field does not populate on the order details page on the backend. I’ve only had one order since adding this plugin a few days ago, but like @theweddingveilshop the order had different billing and shipping addresses.

    My site is https://www.wildblueweddings.com

    Thread Starter theweddingveilshop

    (@theweddingveilshop)

    @orangjul Have you got both of these things checked?

    Display in Emails
    Display in Order Detail Pages

    Plugin Author ThemeHigh

    (@themehigh)

    @theweddingveilshop By default, the field “order notes” will show in both the cases. Could you please verify this after deactivating our plugin. If the field is showing after deactivating our plugin then please raise a ticket through our website. Our technical team will be able to help you.

    @orangjul The custom field created using our plugin will be shown in the Custom Fields sections in the Order details page.

    https://postimg.cc/rd2WnZHb

    Please verify from your side once again.

    Thank you!

    Thread Starter theweddingveilshop

    (@theweddingveilshop)

    Hmm. It’s still doing the exact same thing – disappearing and reappearing – with your plugin deactivated. I guess that means I have bigger problems.

    Plugin Author ThemeHigh

    (@themehigh)

    @theweddingveilshop We believe that it might be an issue related to the theme.

    We suggest you to contact your theme developer to check this issue further.

    Thank you!

    Plugin Author ThemeHigh

    (@themehigh)

    We hope your issue is resolved now. We are going to mark this thread as resolved.

    Thank you!

Viewing 7 replies - 1 through 7 (of 7 total)
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