• Resolved reVwow

    (@revwow)


    Hello,
    it seems there is a bug in graphic view with status with higher percentage.
    The same status show up at start and at end of the graphic.
    As exemple, you have status : recieved with 0% and completed with 100%, on the graphic you will have completed at start and end instead of recieved at start and completed at end.
    See screenshot below :
    screenshot

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support jaysupport

    (@jaysupport)

    Hello revwow,

    Thanks for contacting us. Could you verify that all your statuses have a unique name, unique % and see if that makes a difference? Also, are you by any chance using a cache plugin? If so, could you delete your cache and see if that makes a difference?

    Thread Starter reVwow

    (@revwow)

    I checked options, i have unique parameters in statuses (% and name).
    I dont use any cache plugin.

    screenshot option statuses

    regards

    Plugin Support jaysupport

    (@jaysupport)

    Hello revwow,

    Thank you for providing that information. Could you try re-ordering your statuses in increasing order of “% Complete” and see if that makes a difference? That should have a two-fold effect of making sure the order is right, but also making sure it re-saves the status data, just in case.

    Should the issue still occur, would you be able to share a URL to your tracking page with us? Please also include a sample order ID, so that we can track an order and view the issue from our end.

    That being said, if you don’t have any status called “Completed”, the fact that it shows that on your tracking page really does point to a caching issue.

    Thread Starter reVwow

    (@revwow)

    Ok so i tested out different configuration. And for some reason fixed it, on changing the order of statuses list.

    So instead of that : Previous order – screenshot

    I did that order : Actual order – statuses

    Like that, it fixed the duplicate status at start and end.

    regards

Viewing 4 replies - 1 through 4 (of 4 total)
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