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Bug or no bug?

rabox66 — Fri, 21 Apr 2017 10:57:00 +0000

Hi community,
I bought this wordpress-theme https://demo.goodlayers.com/hotelmaster/dark/ and with my computer I see a bug in it. The support says, there is no bug, they can’t see any problem. In order to find out who is right, I would like some of the people here, to have a look at the theme and to post what they see. That would be a great help!

The problem:
Go to the booking calendar and try to book a hotel room between 27. oct and 30. oct. The result might be that the number of days booked is something impossible. If that number is used for further calculation it causes lots of troubles.

You can see the result on my website: https://www.raphael-bolius.com/hotelmaster-bug.png I uploaded a screenshot of the bug.

Could you please tell me, if you also see that mistake? And – if so – which computer/ OS/ browser do you use? That will be a really great help to find out who is correct! Thank you a lot.

Thank you!
Raphael

Reply To: Bug or no bug?

Guido — Fri, 21 Apr 2017 12:21:31 +0000

Hi Raphael,

Did a few tests in multiple browsers and same issue here. But only if check-in or check-out date is around the 30th of october. So there must be an error in datepicker.

Guido

Reply To: Bug or no bug?

Steven Stern (sterndata) — Fri, 21 Apr 2017 12:35:54 +0000

This may be a plugin or theme conflict. Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

Reply To: Bug or no bug?

rabox66 — Fri, 21 Apr 2017 12:48:20 +0000

A plugin or theme conflict is not possible since this is the website of the producer. But thank you anyway. By answering my question you also agreed that this problem exists. That was the main part of my question, because the support which is offered by the producer ( goodlayers.com ) says, that my problem is imaginative only. He cannot see it.

OK: To make it clear: At least two people in the forum can see the bug, The support says, there is no bug.

Reply To: Bug or no bug?

rabox66 — Fri, 21 Apr 2017 12:49:54 +0000

@?Guido: Thnks a lot for doing the tests! That helps me in arguing with the support who cannot find any problem. (Only to point it out: It is a payed theme, not a free theme.)

Reply To: Bug or no bug?

Guido — Fri, 21 Apr 2017 13:27:05 +0000

Hi Raphael,

I notice it’s being sold on ThemeForest, when I click the Live Preview there (link to demo here) there’s no issue on the Light Style (Classic Style) version, but only on the Dark Style version. Do you have this problem on your own site as well?

Guido

Reply To: Bug or no bug?

bcworkz — Fri, 21 Apr 2017 17:51:34 +0000

> “A plugin or theme conflict is not possible since this is the website of the producer.”

Not true, it is very much possible. What is not possible is you doing any investigation to resolve it on their site. We are not confirming or denying a bug exists, only pointing out a possible cause. What is important is if the bug exists on your site. If you disable all plugins and the bug exists with that theme active, that pretty much clinches it, assuming your WP install is up to date.

Reply To: Bug or no bug?

rabox66 — Fri, 21 Apr 2017 21:12:05 +0000

@?Guido,
yes I have troubles on my site aswell. But I did lots of modifications on my site. Therefore I only show the problem on the site of the producer in order to convince him, that the problem is because of something he is responsible.

Up to now he sais, that he cannot see any problems. Therefore he refuses any assistance. As we can see now very clearely, the problem exists.

@?bcworks:
I tried the dark theme without any additional plugins and the problem remains. I cannot try the booking-tool with any other theme, because it is part of the theme.

Reply To: Bug or no bug?

rabox66 — Fri, 21 Apr 2017 21:30:55 +0000

OK, now also the producer can see the problem. :))) Very good. Thank you for participating.

Now I only have to convince him that an update will be necaissairy. If a theme shows bugs on the site of the producer it is not very convincing. ??

Reply To: Bug or no bug?

Guido — Sat, 22 Apr 2017 22:18:57 +0000

Hi Raphael,

I hope they will solve this issue soon. But if developer won’t give proper support for this issue, you can always get in contact with the ThemeForest crew. Because this looks like a theme bug and should be solved.

Guido