Bug : Protect refuses any IP

Hello,

I’ve got exactely the same problem. I did the same things that you have done and i’ve got the same results.

I updated last version, and i still got this problem.

I don’t use Windows Live Writer.

• This reply was modified 8 years, 5 months ago by vbdeco.

@alpha6: Thanks for the report. Could you please provide me with a link to your site so that I can take a look?

It’s not @alpha6 but I’ve got the same problem !
url : https://www.mghabitat.bzh/wp-login.php

@offpix Demat! ??

I believe you’re running into the issue because of a configuration problem on your OVH server. I contacted OVH a few days ago to let them know about the issue, and I’m waiting for a reply from them right now.

Until they fix the issue, I’ve made some changes to your Jetpack settings to work around the problem. You should be all set now!

@jeherve Demat paotr !

ok, ?a marche nickel maintenant !

Kenavo et merci ??

Hello
I have got the same problem.
The bug is still alive on Jetpack for OVH.
Do you know if they plan to solve this issue ? And when ?
I cannot use anymore Jetpack. It is a pity.

@lebonmanager It is indeed still an issue, and I’m still waiting for a reply from OVH on this.

That said, I can change your Jetpack settings to solve the issue on your site, like I did above. I would need to know your site URL though.
If you want it to remain private, you can also contact us via this contact form:
https://jetpack.com/contact-support/

My website is https://lebonmanager.fr

@lebonmanager I’ve updated your Jetpack settings, you should be able to use Protect again in an hour or so.

OVH will still need to solve the issue, though. If you’d like, you can contact them about it and mention this forum thread as well as the ticket number #9232651523 (that’s my ticket number with them, so they’ll know more about the problem by looking at that ticket in their system).

Cheers!

Hello @jeherve

I just saw that you could update the Jetpack settings.

Actually I’m still locked out and my IP adress still doesn’t work…

Is it possible to do the same to mine please ? ??

Thank you so much :-))

@alpha6 Could you post your site URL here, so I can have a look?

If you want it to remain private, you can also contact us via this contact form:
https://jetpack.com/contact-support/

Thank you so much @jeherve for being available ??

This is the URL : https://des-livres-pour-acheter-des-actions.com/ ??

• This reply was modified 8 years, 3 months ago by alpha6.

@alpha6 Le problème est réglé ! ??

@jeherve Thanks for being so fast.

To be honest I have never seen a software team operating as fast as yours !!!

Well I just tried and I am still locked out. I think the problem must come from my computer or something else. I don’t know where to start… Just in case, do you have any idea ? ??

Merci beaucoup !!!!!!!!!!!! :-))))

That’s weird. I’d need more info to find out what’s going on. Can you please use Jetpack’s Debugger module to send us some more information about your site?

1. Go to the Jetpack page in your dashboard.
2. Click on the Debug link appearing at the bottom of the page.
3. Click the link that says “click here to contact Jetpack support.”
4. Fill in the description box (you can include a link to this thread) and your name and email address.
5. Click the “Contact Support” button to send us the debug results privately. It’s best not to post this information on public forums, as it contains private details about your site.

Thanks!