Bug: Refund error not processed

Hi @digo ,

We had to refund an order, stripe-Api exception:
{
“error”: {
“message”: “This payment is too old to be refunded. It has passed its 180-day refund window.”,
“type”: “invalid_request_error”
}
}

but the plugin marked the order as refunded, email sent to customer.

The plugin should process API-Errors correctly.

That is strange. I tried refunding an order that was almost a year old, and I was able to process the refund. The order was paid via Stripe. See screenshot for reference: https://d.pr/i/D18nNi

It is, however, possible that Stripe has different refund rules based on different locations and Stripe accounts.

Could you please share more information so we can try and replicate the same issue on our end? We’d need the following info:

– What is the location (country) and base currency of your Store?
– What is the main currency of your Stripe account?
– Do you have any setting in Stripe that would prevent refunds beyond 180 days?

Do let us know so we can help further.

Hi there,

I hope you found the previous reply helpful. We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.