Bug report

  • Resolved tiran2103

    (@tiran2103)


    2 years, 4 months ago

    An E_COMPILE_ERROR error occurred in line 104 of the /home/site/domains/site.co.il/public_html/wp-content/plugins/call-now-button/src/autoload.php file. Error message: require (): Failed opening required ‘/home/site/domains/site.co.il/public_html/wp-content/plugins/call-now-button/src/admin/apikey/CnbApiKeyController.php’ (include_path = ‘.: / usr / local / php73 / lib / php’)

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Jerry Rietveld

    (@jgrietveld)

    Hi there,

    Thanks for reporting this. We’re looking into this now.

    Cheers,
    Jerry

    Plugin Author Jerry Rietveld

    (@jgrietveld)

    Hi there,

    This seems to be caused by an incomplete update. Hard to say what caused that, but it’s probably something on your web server that caused a hickup (e.g. an incomplete installation file extraction, storage low, memory ran out, could be anything.)

    The way to solve this would be to uninstall and reinstall the plugin again. So via the WordPress Plugins page on your admin dashboard > Deactivate > Delete and then reinstalling it by clicking Add new and then searching for Call Now Button > Install > Activate.

    After you’ve done this, it should work just fine again.

    Best wishes,
    Jerry

    Thread Starter tiran2103

    (@tiran2103)

    hiJerry
    i reinstall and its working fine now

    thanks

    Plugin Author Jerry Rietveld

    (@jgrietveld)

    Excellent! Happy to hear that!

    Best,
    Jerry

    Plugin Author Jerry Rietveld

    (@jgrietveld)

    Hi there!

    I suspect that the issue was only temporarily resolved and came back the next day?

    We’ve had a total of 4 people flagging this. 2 of those shared their website domains and both of them had their websites hosted with Upress. That’s a lot of coincidence so we reached out to them for help, but they kept dismissing it as a plugin issue and not server related.

    We then went ahead and set up a website ourselves on Upress. Everything was working well, but the next day we had a critical error and the site was put in recovery mode. We looked at the plugin files and noticed that the entire /apikey/ folder was removed from the plugin. We re-added the folder and the next day the same thing happened again.

    Upress seems to be doing a scan once a day and just deletes files and folders that match specific names. This is an incredibly aggressive approach and is guaranteed to have dramatic side effects (like breaking your website). This also confirms that it really is a server issue and has nothing to do with the plugin. It’s really a shame they weren’t more helpful trying to resolve this.

    We’ll rename the folder in the plugin and release an update soon. That should solve the Upress issue. Fingers crossed we don’t pick another name from their list ??

    Cheers,
    Jerry

Viewing 5 replies - 1 through 5 (of 5 total)
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