Bug Report

Hi, thanks for the heads up!

We know about this issue and it should have been fixed in today’s 3.0.5 update. After installing the newest version of the plugin, could you please confirm that the optimized image is also displayed?

Thanks a lot!

I installed the plugin an hour ago (version 3.0.5)

Also,

Plugin has not optimized all images.

I looked to my shortpixel account:

Plan: 100 images/month
Used this month: 72 images
Remaining: 28 images

And the progress bar is stopped to 38%
Also, the second panel does not show details of optimized images.

google chrome console log:

https://dl.dropboxusercontent.com/u/63722484/shortpixel/screenshot2.png

And also I want to mention we have the CloudFlare !

Thank you for the details.
Could you please let me know the URL of the site where you ran our plugin so I can check logs and figure out what went wrong?

Thank you,
Alex

url: https://test.mythem.es/treeson-premium-wordpress/

the URL is https://www.test.mythem.es/treeson-premium-wordpress/

Now I have tried and the optimization restarted from the last image !

Thanks for the details.
I could really use a temporary user access to your admin page so I can see the issues noted by you.
As far as I looked at your optimization report (downloadable from your account) things look good.

I’ll contact your, right away, over email.

The issues noted were solved or couldn’t be replicated.
If further help is needed let’s discuss directly over email.

Thank you,
Alex

I’ll close this ticket.