• Resolved Huan

    (@daodaotw)


    Block theme + WC Blocks bug report:

    A user change is automatically made by loading Single Product template, as indicated by the Save button on top right.

    This does not happen to any other WC template.

Viewing 1 replies (of 1 total)
  • Hi @daodaotw

    I understand that you’re experiencing an issue where a user change is automatically made when loading the Single Product template, as indicated by the Save button on top right, and this doesn’t occur with any other WooCommerce templates.

    To assist you further, I’ll need a bit more information about the issue. Could you please provide the following details?

    • System Status Report: navigate to WooCommerceStatus → select Get system report and then Download for support. This will download a TXT file that has the contents of the SSR to share with us.
    • Fatal Error log: Share a copy of any fatal error log found under WooCommerceStatusLogs.
    • Any error messages you’ve seen, if any.
    • A screenshot or screen recording of the issue, if possible. You may use https://snipboard.io when sharing screenshots and https://www.loom.com when sharing screen recordings. Please follow the instructions on the page, then paste the URL in your reply.

    In the meantime, I suggest clearing your browser cache or trying a different browser to see if the issue persists. It’s also worth checking if any of your other plugins might be interfering with WooCommerce. You can do this by deactivating all other plugins temporarily and switching to a default WordPress theme and see if the problem persists. If it doesn’t, reactivate your plugins one by one until you find the one causing the issue.

Viewing 1 replies (of 1 total)
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