[Bug Report] “Main Category” and Gutenberg

  • Resolved onico0

    (@onico0)


    3 years ago

    Hello to the Echo Team,

    It’s curious…

    Since I moved to Gutenberg, I am not able to choose the right Main Category anymore, for KB Articles, **despite the category chosen in the Dropdown Menu below the categories list**.
    Now, it is only the first Category ID which is set as the Main Category (breadcrumbs, etc).

    Thanks to consider this report!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author echoplugins

    (@echoplugins)

    Hi,

    I’m not 100% certain without further information as to the cause of this issue. It would be great to get screenshots and some additional information, but some information should not be shared on a public forum.

    If you can submit a ticket on our website here: https://www.echoknowledgebase.com/technical-support/

    Please fill out the form as best as you can so that we can further diagnose your issue.

    Thank you,
    Dave.

    Thread Starter onico0

    (@onico0)

    Hello Dave,

    It’s easy to understand.

    1. We select 2 categories for a single KB Post (checkboxes).
    2. We choose the Main Category (dropdown select below the categories).
    3. The Breadcrumb ignore the Main Category, and takes the first selected / or the first alphabetically.

    Found through Gutenberg, but maybe also with Classic Editor ?

    Still not fixed in the last update.

    Thanks!

    Plugin Author echoplugins

    (@echoplugins)

    Hi,

    I cannot replicate the issue, I tested on a regular post and it behaves the same way. I do not see any drop down to choose main category in either regular post or our Custom Post type. Maybe this is from a third party plugin? or a theme?

    Please note: This forum is not monitored regularly and it does not provide the tools for us to support you better. If you submit a ticket via our website we reply usually within 1 – 2 hrs.

    If you can submit a ticket on our website here: https://www.echoknowledgebase.com/technical-support/

    Please fill out the form as best as you can so that we can further diagnose your issue.

    Thank you,
    Dave.

Viewing 3 replies - 1 through 3 (of 3 total)
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