[BUG report] Restock when refunding order does not work at all
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Hi. I am using the woocommerce v6.7
I disabled all plugins except woocomerce. the restock function does not work at all.
https://ibb.co/GFVt7jZI have to use the below code to bring the restock function.
Any chance your side could fix it ASAP? The below code only can be used temporarily. Because it still restocks even when the restock checkbox is not checked.Thanks
if ( ! class_exists( 'WC_Auto_Stock_Restore' ) ) { class WC_Auto_Stock_Restore { function __construct() { add_action( 'woocommerce_order_status_processing_to_cancelled', array( $this, 'restore_order_stock' ), 10, 2 ); add_action( 'woocommerce_order_status_completed_to_cancelled', array( $this, 'restore_order_stock' ), 10, 2 ); add_action( 'woocommerce_order_status_on-hold_to_cancelled', array( $this, 'restore_order_stock' ), 10, 2 ); add_action( 'woocommerce_order_status_processing_to_refunded', array( $this, 'restore_order_stock' ), 10, 2 ); add_action( 'woocommerce_order_status_completed_to_refunded', array( $this, 'restore_order_stock' ), 10, 2 ); add_action( 'woocommerce_order_status_on-hold_to_refunded', array( $this, 'restore_order_stock' ), 10, 2 ); } public function restore_order_stock( $order_id, $order ) { $items = $order->get_items(); if ( ! get_option('woocommerce_manage_stock') == 'yes' && ! count( $items ) > 0 ) return; // We exit foreach ( $order->get_items() as $item ) { $product_id = $item->get_product_id(); if ( $product_id > 0 ) { $product = $item->get_product(); if ( $product && $product->exists() && $product->managing_stock() ) { // Get the product initial stock quantity (before update) $initial_stock = $product->get_stock_quantity(); $item_qty = apply_filters( 'woocommerce_order_item_quantity', $item->get_quantity(), $this, $item ); // Update the product stock quantity // Replace DEPRECATED methods: increase_stock() & discrease_stock() wc_update_product_stock( $product, $item_qty, 'increase' ); // Get the product updated stock quantity $updated_stock = $initial_stock + $item_qty; do_action( 'woocommerce_auto_stock_restored', $product, $item ); // A unique Order note: Store each order note in an array… $order_note[] = sprintf( __( 'Product ID #%s stock incremented from %s to %s.', 'woocommerce' ), $product_id, $initial_stock, $updated_stock); // DEPRECATED & NO LONGER NEEDED - can be removed //$order->send_stock_notifications( $product, $updated_stock, $item_qty ); } } } // Adding a unique composite order note (for multiple items) $order_notes = count($order_note) > 1 ? implode(' | ', $order_note) : $order_note[0]; $order->add_order_note( $order_notes ); } } $GLOBALS['wc_auto_stock_restore'] = new WC_Auto_Stock_Restore(); }
Viewing 8 replies - 1 through 8 (of 8 total)
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Hello,
If I understood correctly the restock after a refund is not working:
Link to image: https://snipboard.io/UYf7j6.jpgBecause it still restocks even when the restock checkbox is not checked.
This is not normal behavior, for better assistance please provide the following:
Can you please share a copy of your site’s System Status? You can find it via
WooCommerce > Status. Select “Get system report” and then “Copy for support”.?Error Log: Share a copy of any fatal error log found under
WooCommerce > System Status > Logs(if any).Would you try this on your end?
I made another try, on a freshly installed site. No cache, or object cache. Still no restock when refunding an order. Thanks
https://ibb.co/0YXG5HS### WordPress Environment ### WordPress address (URL): https://oxygen-qz5n2dadxgbnl.oxygen-demo.qsandbox.me Site address (URL): https://oxygen-qz5n2dadxgbnl.oxygen-demo.qsandbox.me WC Version: 6.7.0 REST API Version: ? 6.7.0 WC Blocks Version: ? 7.8.3 Action Scheduler Version: ? 3.4.0 Log Directory Writable: ? WP Version: 6.0.1 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.2.24-0ubuntu0.18.04.13 PHP Post Max Size: 256 MB PHP Time Limit: 90 PHP Max Input Vars: 1000 cURL Version: 7.58.0 OpenSSL/1.1.1 SUHOSIN Installed: – MySQL Version: 5.5.5-10.1.48-MariaDB-0ubuntu0.18.04.1 Max Upload Size: 256 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected. DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 6.7.0 WC Database Prefix: wp_ Total Database Size: 9.35MB Database Data Size: 7.37MB Database Index Size: 1.98MB wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_options: Data: 4.48MB + Index: 0.06MB + Engine InnoDB wp_postmeta: Data: 1.48MB + Index: 0.06MB + Engine InnoDB wp_posts: Data: 0.09MB + Index: 0.06MB + Engine InnoDB wp_relevanssi: Data: 0.34MB + Index: 0.30MB + Engine InnoDB wp_relevanssi_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_relevanssi_stopwords: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wpgb_cards: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wpgb_facets: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wpgb_grids: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wpgb_index: Data: 0.02MB + Index: 0.05MB + Engine InnoDB ### Post Type Counts ### attachment: 7 ct_template: 6 page: 21 post: 13 product: 1 revision: 16 shop_order: 3 shop_order_refund: 3 wp_global_styles: 1 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (1) ### WooCommerce: by Automattic – 6.7.0 ### Inactive Plugins (3) ### Oxygen: by Soflyy – 4.0.2 Oxygen Elements for WooCommerce: by Soflyy – 2.0 Oxygen Gutenberg Integration: by Soflyy – 1.4.3 ### Must Use Plugins (1) ### sandbox.php: by – ### Settings ### API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: ? ### WC Pages ### Shop base: #88 - /shop/ Cart: #89 - /cart/ Checkout: #90 - /checkout/ My account: #91 - /my-account/ Terms and conditions: ? Page not set ### Theme ### Name: Twenty Twenty-One Version: 1.6 Author URL: https://www.ads-software.com/ Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? ### Templates ### Overrides: – ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page wc-pay-subscriptions-page Disabled Features: minified-js settings Daily Cron: ? Next scheduled: 2022-08-08 04:59:22 +00:00 Options: ? Notes: 34 Onboarding: - ### Action Scheduler ### Complete: 14 Oldest: 2022-08-07 05:00:25 +0000 Newest: 2022-08-07 05:02:41 +0000 Pending: 4 Oldest: 2022-08-07 05:02:52 +0000 Newest: 2022-08-08 04:59:31 +0000 ### Status report information ### Generated at: 2022-08-07 05:03:11 +00:00Hello,
I recorded a quick video, I think my step is correct. I hit the left grey refund button and issue a refund manually. But the order note did not generate restock action.
https://streamable.com/4dgtfcThe wired thing here from your document demo.
refund with restocks option enable. The demo order note did not restock as well.
https://woocommerce.com/wp-content/uploads/2020/03/refunds-2.gifI don’t understand… why it works on your end but not working on my currently working-on project or a freshly installed site. And the Demo .GIF file above…
Thanks
Hi @theblueli
Thank you for your reply! Glad to hear it works now!
One more thing I’d like to point out is that your PHP version needs to be updated.
PHP Version: 7.2.24-0ubuntu0.18.04.13
The recommended PHP is currently 7.4 or higher as written here: https://woocommerce.com/document/server-requirements/#section-2
If you don’t know how to update your PHP version, please contact your hosting provider and they should be able to help you with that.
In the meantime, I’ll go ahead and mark this thread as resolved. If you have a few minutes, we’d love if you could leave us a review: https://www.ads-software.com/support/plugin/woocommerce/reviews/
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