bug Reporting

Hello @alejosound,
That’s weird, I just tested this and everything works fine on my end, please see this video – https://d.pr/v/Ix3u7A

Could you please open the browser inspector tool -> console and see if you have any errors there?

Cheers!

Hello.
Sorry for the lateness of this response, I attach an image where you can see that in the console section in Devstools it throws 3 errors. I tell you this is happening to me on 3 different websites. Thank you for your attention and I look forward to your comments.

IMG: https://imgur.com/2GAZOJF

Hello @alejosound,
Could you please tell me what is the theme and companion version you are using at the moment?

Hello.
Here is the requested data.

Blocksy Companion: Versión 1.8.31
Theme: Blocksy Base Versión: 1.8.32

Thank you for your attention and I look forward to your comments.

Well, that’s really weird, everything seems to be up to date.

Could you please make a backup of your website with the help of this plugin, after this download the zip file/files and send them to us via email on address – [email protected]

This way we would be able to investigate your setup and see what’s going wrong.

Thank you!

Hello.

Thanks for such a prompt response, I’m telling you that I just updated the plugin and the theme in a local account that hadn’t opened for days. Out of curiosity, before updating anything, I tried to enter the Blocksy section to see if everything was normal, I updated the plugin, I did the test and everything was fine, then I updated the theme and there if the problem is reflected, I’m going to send the request for verification.

Hi @alejosound,
I totally understand you but honestly I tested a few times already on all our installs/setups and everything works fine, I have a feeling that something went wrong with your setup, that’s why I want to test your backup.

Will wait an email from you, thank you!

Hi.

I apologize for not having complied with what was requested, but I wanted to inform you that after this new update the problem was solved, thank you very much for your attention, have a happy weekend.