Bug Translation issues

  • Resolved Christian Rodríguez

    (@hanschristian)


    8 years, 9 months ago

    Hi!

    Great plugin, design and work!

    In order to enhance the interface, the plugin should be able to:

    1. Translate some fields (name, email, telephone, buttons text, “Let’s Chat” title, placeholders, etc.). Now I’m not able to translate this itmes ??
    2. By disabling the “Pre-chat survey”, chat stops working on the front-end.

    If you need further info, please let me know and I’ll provide you.

    Thanks!

    https://www.ads-software.com/plugins/chatpirate/

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author chatpirate

    (@chatpirate)

    Hello Hans,

    Thank you for your amazing feedback, we really appreciate it ??

    To answer your concerns:

    1. At the moment we’re still putting finishing touches on the product, which includes completing all text within the software. However, I’ve spoken to the team and we’re going to be moving translations to a higher priority, as you and many of our customers have requested it. We might need help, so I hope we can count on you!
    2. We’re aware of the pre-chat survey affecting the widget’s visibility on some pages, and I’m happy to say that the problem has been fixed, and is only awaiting deploy on Monday. Thanks to your and other customers’ feedback this deploy will involve a number of important fixes, so please bear with us.

    Art from ChatPirate

    Thread Starter Christian Rodríguez

    (@hanschristian)

    Hello Art,

    All ok! So I’ll switch this topic to resolved.

    Thank you so much for your feedback!

    No translations yet?

    Plugin Author chatpirate

    (@chatpirate)

    Hello mschosting,

    As you’ve also sent us your question via email, I hope you don’t mind that I repost it here.

    We are currently adding our first package of new languages to ChatPirate, which should be available by the beginning of the next week. The package will include German, French, Dutch, Norwegian, Polish, Russian, Swedish, and of course Portuguese, as per your request ??

    Art from ChatPirate

    Thread Starter Christian Rodríguez

    (@hanschristian)

    Hi!

    2 very important aspects in this point:

    1. It is better to let the user translate all the available fields.
    2. The spanish is the 2nd native language in the world! ??

    Thanks!

    Plugin Author chatpirate

    (@chatpirate)

    Hello Hans,

    Great points!

    In regards to each of them:
    1. You are absolutely right. In the first version, users will be able to personally change the message fields to their liking, including the messages in different languages. Later on, we plan on introducing user-side modifications to other elements of the app, so that our customers can have their ChatPirate fully personalized.
    2. We haven’t forgotten about Spanish. With the introduction of our new languages package, we’re implementing a new system for easy addition of new languages, and Spanish is 1st on our list ??

    Art from ChatPirate

    Thread Starter Christian Rodríguez

    (@hanschristian)

    ?Hola! ?Muchas gracias!

    We’ve purchased the plugin in the website Acompany.es, so we’re waiting for this great new changes.

    Thanks for the assistance.

    Greetings from Barcelona!

    Chris.

    Plugin Author chatpirate

    (@chatpirate)

    Hello Chris and mschosting,

    Just wanted to let you know that we have already published the new languages! You can change them by going to Settings > Languages, and clicking on the ‘Edit’ symbol beside the language.

    Art from ChatPirate

Viewing 8 replies - 1 through 8 (of 8 total)
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