BUG, Unable to access Jetpack Settings

  • Resolved delaitec

    (@delaitec)


    1 week, 6 days ago

    Hello.

    I believe I found a bug in Jetpack.

    I can’t access the Jetpack Settings or Dashboard, when I click on Settings or Dashboard in the JETPACK menu, I get the message “Page not found”

    Observation:
    WordPress and Jetpack are updated to the latest version.

    Someone can help solve this?

Viewing 1 replies (of 1 total)
  • Plugin Support Erina (a11n)

    (@eri32s98)

    Hi @delaitec , sorry to hear about the unexpected issue.

    I wasn’t able to reproduce the issue, so I’m suspecting some plugin or theme conflict on your site.

    The best way to find out if something is interfering is to test for a theme or plugin conflict.
    You can do that by following these steps:

    • Temporarily deactivate all plugins except Jetpack, and clear your browser’s cache.
    • Then, try accessing the Jetpack settings, if it works then you know another plugin is conflicting here. You can reactivate plugins one by one, and test after each one to discover which plugin is causing the problem.

    Let us know if you’re able to find the conflicting plugin.
    If you still need help, would you mind sharing the URL you need help with? (If you do not want to post the URL publicly on this forum, you can contact us privately?via this contact form. If you choose to reach out directly, please include a link to this thread.)

Viewing 1 replies (of 1 total)
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