Bug Video widget

  • Resolved Stormit

    (@stormit)


    11 months, 1 week ago

    Hi,

    There is a bug with the Video widget

    Warning: Undefined array key “aspect_ratio” in?…\wp-content\plugins\elementor\includes\widgets\video.php?on line?1076

    The bug appears when I enable Lightbox and keep Aspect Ratio 16:9. When we change another Aspect Ratio, there will be no bug.

    Please fix it!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Rica V.

    (@ricav)

    Hi @stormit,

    Could you please provide us with your website URL and a screen recording showing the steps you took before getting the error? You can use tool such as https://www.loom.com/ to record your screen.

    I’d also suggest to try out safe mode.Go to Elementor > tools , choose “enable” to the Safe Mode setting, and click save changes.

    “Safe Mode” is a safe environment that isolates Elementor and WordPress from all themes and plugins, it helps multiple users solve issues like this.

    Read about the feature here: https://elementor.com/help/what-is-safe-mode/

    If it did help, then there is a plugin/theme conflict that causes this issue, try to deactivate all plugins and turn them one by one till you find the culprit.

    Hope it helps.

    Kind regards,

    Thread Starter Stormit

    (@stormit)

    Hi,

    Thank you for response!

    Did you check on your site before replying to me?

    You just install Elementor 3.21.0 => Add the Video widget to page => Enable Lightbox => check frontend and see the bug.

    Best regards,

    Plugin Support Rica V.

    (@ricav)

    Hi @stormit,

    Considering that your query involves a potential bug and is development-focused, I recommend visiting our GitHub repository. There, you can directly engage with a member of our development team for assistance.

    Please be aware that GitHub is not an official support channel, but our development team members will do their best to address your concerns promptly.

    To post your query on GitHub, please follow the guidelines outlined in our contributing guide: https://github.com/elementor/elementor/blob/master/.github/CONTRIBUTING.md

    We appreciate your understanding and cooperation.

    Kind regards,

    Plugin Support aracelil

    (@aracelil)

    Hi, @stormit.

    We are closing this thread due to inactivity. Please feel free to open a new thread should you need assistance in the future.

    Kind Regards.

    @aracelil @ricav https://share.vidyard.com/watch/XmyJQ19kYgFABgRQuNpYoc?

    satill same problem pelase check this issues

    thanks

    This bug is still present as of today, which is unacceptable, especially for an Elementor Pro customer like myself. It doesn’t take 5 months to fix a bug as obvious as this.

    Since Elementor doesn’t seem to care, I found the fix myself, which is to make Elementor > Settings > Features > “Optimized Control Loading” > Inactive.

    • This reply was modified 6 months, 4 weeks ago by zdmdesigns.
Viewing 6 replies - 1 through 6 (of 6 total)
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