Bug with adding products

  • Resolved ilsirrigation

    (@ilsirrigation)


    10 years, 2 months ago

    hi, i’ve been posting on the support forums to try and find a solution to a massive problem i have been having, i the users, has helped me know that it is WP ecommerce that might be the problem.
    The problem is… when i add products, when i click on a field that requires me to put in information. the screen goes dark and then a loading box appears. this box does not disappear then the whole wordpress stops working unless i close it down and open it again. this problem is stopping our company from moving forward as we are unable to add any new products, could you please advise. thank you very much.

    https://www.ads-software.com/plugins/wp-e-commerce/

Viewing 3 replies - 1 through 3 (of 3 total)

  • Post your WPEC and WordPress versions.

    Thread Starter ilsirrigation

    (@ilsirrigation)

    my word press version is 3.9.2 and wpec is 3.8.8.5, i think that is what you wanted

    Edward

    (@edwardinstinct)

    You’re using an incompatible version of WPEC with a newer version of WordPress.

    You will want to upgrade WPEC. Before you upgrade I strongly urge you to do a backup of everything.

    I personally use Backup Buddy I find it quick and simple.

    If you at all have the option to test locally or on a clone I would urge you to do that before upgrading a LIVE store.

    Your hosting may be able to help you clone your site.

    If they aren’t able to clone it at the very least have the backup if you need to restore the site.

Viewing 3 replies - 1 through 3 (of 3 total)
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