Bug with name field

  • Hello guys,

    First of all, I’d like to start by saying that your plugin is really good in various aspects.

    I’ve been testing it a lot for quite sometime now, and whenever I send the form data to Zendesk it seems I always get in the name field value “Test name”, even though I enter a different value.

    This only happens on the first sending attempts of the form, on the later attempts for form submissions, the name field value is passed on.

    Any idea why this is happening? Some support would be much appreciated !

    Thank you

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  • Plugin Author pipdig

    (@pipdig)

    Hi @marouane91,

    It sounds like there is a user in Zendesk which has the email address of the test account you’re using. When the ticket is first created, it is using the name which is set in Zendesk rather than the form. After the form is submitted, that should update the user name, but not on the first attempt as the name is already set previously.

    To check that, please delete the testing user from Zendesk and try creating a new ticket after that.

Viewing 1 replies (of 1 total)
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