bug with order

  • Resolved haralampiev12

    (@haralampiev12)


    1 year, 4 months ago

    Hi!
    I think there is a bug in the plugin. I’m testing the plugin on a local machine and imitating a customer order that I successfully complete on the site, but still it gets logged in “carts” menu and sends a reminder email about a abandoned cart, and it’s already completed…

    Screenshot: https://ibb.co/C69dYfy

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  • Plugin Author FunnelKit

    (@amans2k)

    Hi @haralampiev12,

    Thank you for getting in touch with us.

    Just for your information, as soon as the email address is entered on the checkout page, their cart is captured and marked as recoverable. Now the initial status of the cart is set to PENDING.

    The status changes to IN-PROGRESS based on the wait period configured under the cart settings. See here: https://i.imgur.com/u6HWIrW.png.

    When the cart status changes to in-progress, the contact enters the abandoned cart automation and executes the actions.

    The automation detects whether the customer places the order using the cart recovery link or directly on your site. It stops executing further actions for that particular contact while the cart status is in-progress.

    Please ensure that you are running the latest version of the plugin i.e. 2.7.1

    In case you continue to face issues; we’d be happy to review and offer help.

    Please feel free to reach out to us via our support page here, https://funnelkit.com/support/

    Have a great rest of the day.

    Thanks!
    Team Funnelkit

Viewing 1 replies (of 1 total)
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