Bug with Variations – First image of carousel is white when no option selected

  • Resolved simonbequiet

    (@simonbequiet)


    11 months, 2 weeks ago

    Hi,

    We noticed a bug with the plugin on products with variations.
    When no variation is yet selected, the first thumbnail in the carousel of the gallery is a white image.
    As soon as an option is selected, the correct image appears instead.
    Setting up an image for each specific variation doesn’t solve the issue.
    In the inspector, we see the img src starting with “data:image/gif;base64” when the image is white, and then when we select a variation, the correct URL appears.
    When a variation has been selected once, the image doesn’t become white anymore if we select again the “Choose an option” value in the select field.
    Note that disabling your plugin “fixes” the issue (no issue with the default gallery)

    Would you be able to give it a look and fix this please ?

    Thanks in advance,
    Simon

    • This topic was modified 11 months, 2 weeks ago by simonbequiet.

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  • Plugin Author Niloy

    (@im_niloy)

    Hi,

    I tested it in a fresh WooCommerce site and couldn’t reproduce the issue you’re having.

    It’s possible that there could be an issue with your theme or another plugin causing a conflict.

    How to test for conflicts:

    The best way to determine if a theme and/or plugin is causing the issue is to:

    1. Temporarily switch your theme to WordPress Default theme.
    2. Try to reproduce the problem. If the problem is resolved, it’s a theme conflict. If not, continue to the next steps.
    3. Temporarily deactivate all plugins except WooCommerce.
    4. Try to reproduce the problem again. If the problem is resolved, it’s a plugin conflict. To figure out which plugin is causing the problem, continue to the next step.
    5. Reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

    If it does, it’s likely a conflict with your current theme or one of the plugins.

    I hope this information is helpful to you.

    Plugin Author Niloy

    (@im_niloy)

    As we haven’t received a response, I’ll mark this as resolved. Feel free to open a new topic if you continue encountering issues or reopen this topic; we’d be happy to assist. Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
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