Bug with WPML

  • Resolved eloou

    (@eloou)


    10 months, 3 weeks ago

    Hello,
    We have a conflict between wpml and royal elementor addons.

    you can see the details here : https://pastebin.com/bt1ZRXdQ

    From the WPML support they said it’s your addon that can’t handle the request because of a limit :

    KILLED QUERY (20045 characters long generated in /nas/content/live/clipperfr/wp-content/plugins/royal-elementor-addons/classes/utilities.php:668) :
SELECT wp_posts.* FROM wp_posts WHERE ID IN (6347,6346,6345,...)

    Could you help us debugging this problem ?

    Best regards.

Viewing 1 replies (of 1 total)

  • Hi @eloou

    At first, thank you for choosing our plugin and service.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from www.ads-software.com

    Kind regards

Viewing 1 replies (of 1 total)
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