Buggy and Horrible Customer Service
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I’ve wasted so many hours the past two weeks trying to get this plugin to work.
There are three basic functions (such as the the “Paid” versus “Free” labeling that flat out doesn’t work (for me). Two other key bugs prevent me from wasting any more time with this product. Their customer service is useless and (at least one of them) is also incredibly rude. I’ve gone in circles with them, but they have no solutions (or interest) in solutions.Finally, after going in circles for weeks with multiple problems their tech support couldn’t help resolve, they asked me to give them access to my back-end. Wow. I ended up with a visible, long-string line of html, directly tied to TutorLMS, that suddenly appeared at the very top of both my backend AND my front-end (my website itself).
Additionally, other plugins began malfunctioning.
Needless to say, I deleted TutorLMS and most of the problems went away immediately.
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Hello @cbabrun
I am very sorry for your bad experience with one of my colleague’s behaviour. I would like to apologize on behalf of my colleague.
Now can you tell me in detail about the issues that you are facing with our tutor lms plugin? You can send me screenshots or any video about the problem that you are facing and can’t solve till now, this can be very informative by the way or you can contact me through this address support at themeum dot com
For your concern, I would like to tell you that currently we are organizing our support team and we are trying our best to fix the bugs and issues that we are getting in Tutor LMS. And you will be glad to know that major changes of Tutor LMS are coming in future and our developer is already working very hard to accomplish the target.
Kind Regards
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