Hello @lynnefed
I’m Mehedi Hasan, from Astra team.
Thank you for sharing your feedback about Astra. We value your input and are working to address any concerns or issues you’ve raised.
Transparent Header Issue:
If the header on your website has changed unexpectedly, it’s unlikely that the theme itself is the cause. These changes could be due to conflicting plugins, caching issues, or other factors unrelated to the theme. We need to investigate further to identify the exact cause.
Delay in Support Response:
We apologize for any delays in responding to your support ticket. I have reviewed your support ticket and can confirm that our team is connected with you and actively investigating the root cause of the problem. Our standard response time is 12-24 hours, depending on the complexity of the issue.
We appreciate your patience and cooperation as we work to resolve this issue. Please continue to provide our support team with any additional information that may be helpful. We are committed to finding a solution and ensuring that your website functions as intended.
Regards,
Mehedi Hasan
