Hello @hervema
Firstly, we are incredibly sorry about the unexpected experience which you have been faced!
However, to trace your issues and recover your bad experience would you please be kind to share your raised ticket ID number or your ticket/email subject as I’m unable to find any such scenario on our channel by your username(hervema) or any keyword.
So would you please cooperate with us by sharing your ticket ID or your ticket/email subject for further inspection?
No worries! we are always here to help you out ??
Regards.