Buggy NextGen Importer?

  • Resolved ImajWorks

    (@imajworks)


    10 years, 6 months ago

    I have tried this several times… But each time, the NextGen Importer runs, it leaves me with lots of empty galleries that show the spaces where images ought to be but nothing is in their places… The links are there, but the images are not. The links on the images, as they’re imported in, show today’s date, not the original file url date (not sure if that matters, just trying to give the full scope of the problem I’m having).

    I’ve gone in via FTP and confirmed that the image files ARE there (in wp-content/gallery/ per the client’s old setup). But the importer doesn’t seem to be pulling them in correctly…? Any help?

    https://www.ads-software.com/plugins/foogallery/

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author bradvin

    (@bradvin)

    hi there – sorry you are having issues with the importer. Please contact our support via https://fooplugins.com/support/ so that we can arrange to login and see what the problem might be

    Hi,

    I have the same problem no. All NextGen galleries are imported, but the images in my uploads fold all have the size of 533 bytes and are invalid.
    Is there a solution for this?

    Thanks,
    Martin

    Plugin Author bradvin

    (@bradvin)

    Hi Martin,

    I cannot reproduce the issue on my side, so it might be a server memory issue that you are encountering. Where is your site hosted?

    Hi,

    thanks for your answer! It’s hosted on a dedicated (managed) server at 1&1 in Germany.
    I set the WordPress memory to 256 MB.
    Any ideas for a workaround? Should I import my galleries step by step and not all at once?

    Thanks,
    Martin

    Plugin Author bradvin

    (@bradvin)

    Hi Martin,

    Can you give me an idea of how big your galleries are please: how many galleris, how many images in each gallery on average, and what size are the images on average? We can use this info to try and replicate your environment.

    If you can do a test for me in the meantime please: find a relatively small gallery and try to import just that single gallery and see if that works.

    Hi,

    I have 36 gallerys with about 20 images. The largest one has 205, but thats only this one. Every picture has about 500 KB.
    I’ve tried the import of a small gallery (17 images). Same result: all images in the media folder has the size of 533 Bytes…

    Hi,

    the import seems to work in my production environment. All the tests I’ve done in a test environment. Don’t know what’s the difference. Maybe htaccess password protection of the site?

    But I’m happy now ?? Sorry for the confusion!

    Martin

    Plugin Author bradvin

    (@bradvin)

    glad it worked in production – at least we now know that the environment can break the importer under certain circumstances. I would love to find out what the differences are btw your environments, so that I can check for it when running the importer to warn the user.If you can help out that would be awesome

    Of course I can support you. Any ideas what I could check? I don’t knwo how the importer works internally and what could influence it.

    Plugin Author bradvin

    (@bradvin)

    I think the easiest way is to activate and run this plugin (https://www.ads-software.com/plugins/debug-info/) on both your staging and production servers and send me the results. If the info seems sensitive then email it to me [email protected]

    thanks again for your help

    I’ve sent an email to you right now.

    Plugin Author bradvin

    (@bradvin)

    Thanks I got the mail – the only diff I can see is the PHP version.
    I am going to run some more tests to see if I can replicate the issue

Viewing 12 replies - 1 through 12 (of 12 total)
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