Buggy plugin

  • Resolved beiert

    (@beiert)


    3 years, 2 months ago

    Hi there,

    Unfortunately I have to say that after reading all the problems here I think that the plugin is not ready for a productive use.

    We also went live with it. Mostly customers could not pay (error message). partially they paid but the status was not transferred to Woo. Sometimes it worked.

    What never worked is that the PayPal app was opened on the smartphone to make the payment. The customers could not use the app.

    Everything a little too buggy for a productive use. We went back to paypal standard.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @beiert

    sorry to hear you are having problems with our plugin; it is fairly new and we are indeed working out some bugs, but we believe this should improve soon.

    The problems you are having require a bit more details for us to know exactly what you are experiencing.

    The issue with the order status not being transferred to WooCommerce could be caused by the webhooks not being established completely. Did you use the Wizard to connect your account? If not, you might want to try that, since the manual connection option can cause this situation and the Wizard is the preferred way of connecting.

    For the issue you describe concerning customers not being able to use the App, we would like you to open a support ticket with us, so we can get more details and have a closer look. You can create a ticket with Inpsyde here: https://paypal.inpsyde.com/docs/request-support/

    Please let us know if you want to further investigate this issue.

    Kind regards,
    Joost

    To add my own experience to the mix, and tbh I can’t even be sure this is the right plugin which I was prompted to install, but I was using PayPal Checkout, have been receiving notifications for quite a while now to upgrade to “Paypal Payments” so gave it a try. Before we were very happy with the simple “Pay Now” from PayPal on single products, basket, checkout, etc but after “upgrading” to this recommended plugin the PayPal buttons weren’t even centre aligned on the basket, and even after un-ticking the option to display “Pay Later” they still appeared. We didn’t even have the option for credit cards enabled, yet at the checkout these too were showing as an opttion.

    After 5 minutes of enabling/disabling the various options we simply gave up as it’s clearly not ready for production. Could possibly be conflicts with other plugins but we disabled the PayPal Checkout module and still encountered these issues so we’re sticking with PayPal Checkout for now, it works, and works well.

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @marko2002

    I understand your choice and won’t try to convince you otherwise.
    The PayPal Checkout plugin will remain available until around March next year. So if it works well for you and you are not interested in any of the new features such as Vaulting, PayPal Card Processing, or Pay Later, then the previous plugin should continue to work fine.

    Kind regards,
    Joost

Viewing 3 replies - 1 through 3 (of 3 total)
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