Buggy, Poor Support, and Difficult to Cancel Renewal

  • I tried this for a couple of years, but it is super buggy with constant issues, countless hours lost trying to fix each problem, and the unreliable support takes days to answer your support tickets, even though the website says it takes 24 hours.

    To cancel a renewal (they don’t give you a choice, they automatically set every purchase to “renew” without your consent), you have to send an email to sales with as much info as possible and hope they respond and do not charge your account.

    I do not recommend this plugin. More trouble than it’s worth.

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  • Plugin Contributor James Welbes

    (@highprrrr)

    Hi @lgiguere

    I’m sorry you had a poor experience. Unfortunately, we lost our developer (he’s fine, he just received an offer he couldn’t refuse) and one of our support reps was out for over a month for personal reasons.

    We’ve tried hard to keep up during this transition but obviously, we missed the mark.

    The good news is, our support person is back, and we’ve hired a new dev! Our old dev has even agreed to help us onboard the new dev!

    I hope you’ll consider giving us another chance, and maybe give us a chance to improve that 1 star rating =]

Viewing 1 replies (of 1 total)
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