• Resolved jcmanlangit

    (@jcmanlangit)


    Hello good day!

    Would like to ask help

    Was trying to bulk optimise images on our client’s site. But something wrong is happening as it does not finish optimising all images. Only the first is being optimised, then it will stop and say “Finished”, even though it has not finished optimising all images. I tried to check the debug.log but found no relevant errors regarding the bulk optimisation.

    Do you have any idea why this is happening? How do we fix this one?

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support adamewww

    (@adamewww)

    Hi jcmanlangit,

    That’s odd behaviour. If you have any items checked in the media library list mode when running a bulk optimize, it will just try to optimize what you have checked, but I’m guessing that’s not what is going on here. Can you share your System Info from the support tab of the plugin settings? You can put them on pastebin.com or send us a message https://ewww.io/contact-us/
    Additionally, we will probably need to see a debug log. You can generate one by:
    1. Go to the support tab of the plugin settings and checking the box next to “Debugging” and saving changes.
    2. Click on the “Clear log” link so we have a clean slate.
    3. Go to the bulk optimize window and try to run it.
    4. When it is done or tells you finished, go back to the Support tab and click on the “Download Log” button.
    5. Uncheck the “Debugging” option and save changes.
    6. Send that log to us again either putting it in pastebin.com or via our contact page.

    Thread Starter jcmanlangit

    (@jcmanlangit)

    Hello!

    Thanks for the reply.

    Here is the System Info https://pastebin.com/SDfYauiC
    Here is the debug output after doing the bulk optimisation https://pastebin.com/1mtkmJnX

    Thanks!

    Plugin Support adamewww

    (@adamewww)

    The debug log is saying that it can’t find anything else pending optimization. However, the System info is saying that you have already optimized a number of images:
    “3125 images have been optimized”

    That’s not a huge number, but I don’t know how many images you have on that site. If those images are already optimized, it’s not going to try to optimize them again (unless you use the “Force Re-optimize” option in the Bulk Optimize window). Is it possible that they were optimized already?

    Thread Starter jcmanlangit

    (@jcmanlangit)

    Ok. But the site has about 12,000+ images, so the optimiser would still continue to optimise the other non optimised images right?

    Plugin Support adamewww

    (@adamewww)

    Would you mind posting the System info and Debug info again please? The pastebin links have been removed.

    Plugin Support adamewww

    (@adamewww)

    Closing for inactivity… if you have further questions about this, please contact us directly at https://ewww.io/contact-us/

Viewing 6 replies - 1 through 6 (of 6 total)
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