Burst statistics doesn’t work

  • Resolved lepsyben

    (@lepsyben)


    1 year, 8 months ago

    Hello. The extension Burst doesn’t work since July 22th. Before, the statistics are OK but after this date, the statistics are at zéro each day.

    Thanks for your help and sorry for my english

    The page I need help with: [log in to see the link]

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  • Hello @lepsyben,

    It looks like your server returns a 403 Forbidden error when Burst makes a POST request to burst-statistics-endpoint.php, which I expect to be the cause of this behavior.

    In such cases I would recommend looking into your server logs, as these will likely contain further details about the issue, such as why the request is being blocked (such as a rule being triggered in ModSecurity).

    If you are unsure how to access these logs, you could your hosting provider or the server administrator for assistance in doing so.

    Feel free to reach out if there are any further updates about this!

    Kind regards, Jarno

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