Business Account Connection

  • Resolved neoxphuse

    (@neoxphuse)


    7 months, 2 weeks ago

    I’m having an issue connecting my Business Account to the plugin.

    I go through the process, and it appears that it’s connected with the screen message “You’ve Now linked Spotlight WordPress Plugin to Facebook.” I hit the OK button and I get the error message “Oops! We couldn’t find any Business Instagram accounts connected to your Facebook account!”

    Under Facebook – Business Integrations / Connected Accounts – it clearly shows Spotlight WordPress Plugin is there. I can click on View and Edit.

    I go back to the Plugin and it shows nothing connected.

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  • I am having the exact same issue!

    Plugin Support Hendra Setiawan

    (@hendcorp)

    Hi @neoxphuse and @cassellcomm

    Due to recent changes on Meta (Instagram API), Spotlight is returning an error message “We couldn’t find any Business Instagram accounts connected to your Facebook account!“ when you’re trying to connect an Instagram Business account.

    While we’re waiting for a fix from Meta, there is a workaround that you can use to solve this issue. You can find detailed instructions on implementing the workaround in our published documentation here.

    Once you complete the steps outlined in the documentation, you shouldn’t need to repeat them. Adding your account to the “People with Facebook Access” section is a one-time setup that grants the necessary permissions for connecting your Instagram Business account to Spotlight.

    If you have any questions or need further assistance, feel free to reach out. We’re here to help ??

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