Business page not showing

Sorry for the late response. It could be related to your permalink setting which should be set to post.

Another possibility is that you need to refresh your permalinks by saving them again

Hi, thank you for your answer.

My permalinks are set like this: /%category%/%postname%

Is this the reason for the problem? A refresh didn’t change anything.

As I will not change these settings as my site is running for years with them, is there a solution / workaround to make your plugin work? Would be great.

Best regards

@creativemindssolutions
I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.

https://www.ads-software.com/support/guidelines/#the-bad-stuff

Also, please read this article on the nuances of such a request.

Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

Please be aware that repeatedly asking for credentials will result in us escalating this to the plugins team.

It’s never necessary to do that. Here’s why.

There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.

• Ask for a link to the https://pastebin.com/ log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Ask the user to install the Health Check plugin and get the data that way.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again.
• Ask the user for the step-by-step on how they can reproduce the problem.

You get the idea.

Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.

What’s going on?

Will I receive support here?

Regards

Hi,

I’ve asked for additional information about the bug to be able to help you solve the issue, but as you can see above it got deleted. You can either do it here and follow the list you can see in the message above or contact us on [email protected] and reference this thread.