• Resolved lawriem1

    (@lawriem1)


    The SiteOrigin buttons have disappeared just leaving the links.
    I think this occurred after the last update but I can’t be sure.
    Any help would be much appreciated.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 40 total)
  • Plugin Support Andrew Misplon

    (@misplon)

    Hi Lawrie

    Good to hear from you. We’ve released an update this morning to resolve the problem. Sorry for the hassle.

    Thread Starter lawriem1

    (@lawriem1)

    Thanks for your quick response.
    However I can’t see a new release. The latest I can find is 2.11.1 – 17 July 2020

    Plugin Support Andrew Misplon

    (@misplon)

    I should have mentioned, the issue relates to the Widgets Bundle.

    https://github.com/siteorigin/so-widgets-bundle/releases

    Thread Starter lawriem1

    (@lawriem1)

    aaah. OK. I have that update installed but it didn’t resolve the issue for me.
    Previously the default Atom button colour and button text colour produced a light blue button with white text. Now I just have light blue text showing. I think the justified button is still there because hovering adjacent to the text where the justified button should be turns the cursor into a hand.
    As a workaround I am changing the default colours which brings the button back as per the first button on this page https://mcatrust.org.uk/
    Lower down you will see the links where the buttons should be.

    Plugin Support Andrew Misplon

    (@misplon)

    Thanks for the feedback. Is there any change if you clear both WP Fastest Cache and Autoptimize? Both plugins have a setting/button to clear their respective caches.

    Thread Starter lawriem1

    (@lawriem1)

    No. Clearing the cache of each of them makes no difference.

    Plugin Support Andrew Misplon

    (@misplon)

    Thanks for trying. Please, could you clear the caches of both again and then temporarily deactivate both plugins so we can see what’s happening at a code level.

    Thread Starter lawriem1

    (@lawriem1)

    I have just noticed that it only happens on the home page.
    The other pages are OK
    eg https://mcatrust.org.uk/events/

    Thread Starter lawriem1

    (@lawriem1)

    I have cleared the cache and deactivated both plugins

    Plugin Support Andrew Misplon

    (@misplon)

    Is this button from the home page showing as you’d expect? https://imgur.com/a/82J26NB

    Thread Starter lawriem1

    (@lawriem1)

    That is the one button where I have changed the colours.

    Plugin Support Andrew Misplon

    (@misplon)

    With you now. If possible, please, could you export this layout from Layouts > Import/Export > Download Layout. You can upload the JSON file to WeTransfer.com or Dropbox etc. We’ll take a look and get back to you ASAP.

    Thread Starter lawriem1

    (@lawriem1)

    I don’t think I can do that because the page consists of a number of rows with widgets. It is not a layout.

    Plugin Support Andrew Misplon

    (@misplon)

    When editing the page in Page Builder there should be a Layouts button in the top Page Builder toolbar. From there, the instructions should make sense.

    Thread Starter lawriem1

    (@lawriem1)

    I’ve tried that Andrew but when I click “Download Layout” a message briefly appears which says “waiting for mcatrust.org.uk” and a border appears around the download button but it doesn’t actually seem to download the layout.

Viewing 15 replies - 1 through 15 (of 40 total)
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