• Resolved lawriem1

    (@lawriem1)


    Hi
    I have a number of pages with buttons which were “justified” so that each button on the page was the same size and central. Now they are all left aligned. I have checked the settings and the alignment is stil set to “justified”
    Any help would be much appreciated.

    The page I need help with: [log in to see the link]

Viewing 14 replies - 16 through 29 (of 29 total)
  • Thread Starter lawriem1

    (@lawriem1)

    OK, I deactivated all plugins except the page builder and widgets bundle and there was no difference.

    Plugin Support Andrew Misplon

    (@misplon)

    Thanks for checking. I’m not sure what the issue is. Alex will take a look when he’s on next. If you’d like, you can open the browser console as outlined here after clicking the download button. If errors are present in red text, only red text matters, you can screenshot your entire console, upload it anywhere and send a link. Here is how that screenshot might look if you found errors in red. Mine doesn’t have any errors.

    Thread Starter lawriem1

    (@lawriem1)

    Plugin Support Andrew Misplon

    (@misplon)

    Thanks. Within the WordPress admin when you click Download to download a layout and nothing happens, are there any console errors at that point?

    Thread Starter lawriem1

    (@lawriem1)

    Sorry. Yes, this is what I get https://drive.google.com/file/d/1RcjkkvWCq_RzDCanNwqGm02Yvz0qSrbw/view?usp=sharing

    Aother page with the same layout problem did allow a download of the layout. It is here https://drive.google.com/file/d/16q3Nud2WecnFxnmBFx2VnqY6DVUIF88_/view?usp=sharing

    Plugin Support Andrew Misplon

    (@misplon)

    Thanks. The download is being blocked by your hosts. No need to take any action but if you wanted to, you’d ask your hosts if to check their ModSecurity or similar firewall application logs for any related log items. If they were able to locate related log items you’d then ask if any adjustments could be made for this false positive. We unfortunately don’t have access to the firewall rules.

    Thanks for the layout; I have a test up here at the bottom of the page. Alex will take a look when he’s on next.

    Thread Starter lawriem1

    (@lawriem1)

    Thanks Andrew. I had a thought that it might be the Wordfence firewall blocking the download. I have added the parameter to the firewall allow list and the download now works.

    Plugin Support Andrew Misplon

    (@misplon)

    Great result; thanks for taking that step and keeping us updated! On the Button Widget front; I’m not sure why we’re getting a different result on the Vantage Sandbox page. We’ll update you as soon as we know more. Thanks again.

    Thread Starter lawriem1

    (@lawriem1)

    Thanks. I’ll wait to hear back from you.

    Plugin Support Andrew Misplon

    (@misplon)

    Hi Lawrence

    Please find a beta release for the Widgets Bundle here. Once the ZIP file is on your desktop, it can be installed from Plugins > Add New > Upload Plugin. Please let us know how you get on.

    Cheers, Andrew

    Thread Starter lawriem1

    (@lawriem1)

    Thanks for this Andrew.
    I installed the beta (replacing the original file) but unfortunately it has made no difference.

    Plugin Support Andrew Misplon

    (@misplon)

    Should be good if you refresh the page a few times.

    Thread Starter lawriem1

    (@lawriem1)

    After deleting the browser cache it worked!

    Thank you Andrew. Much appreciated.

    As a matter of interest, are you able to tell me if I was the only one affected by this issue?

    Plugin Support Andrew Misplon

    (@misplon)

    Super, glad to hear the issue is resolved! No further action is required, the change will be included in the next Widgets Bundle release. We don’t currently have any other similar open reports.

    Thanks again, Cheers.

Viewing 14 replies - 16 through 29 (of 29 total)
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