Buttons not working on all platforms

  • Resolved hannelek

    (@hannelek)


    5 months, 2 weeks ago

    Hello and thank you for creating such a fast, lightweight theme! Almost fell off my chair when I tested the website on Pagespeed Insights and saw all these 100’s.

    The website is done, but buttons seem to be creating a problem. All buttons work on desktop/laptop. Homepage buttons work on mobile but no buttons on the four subpages work on mobile. In addition, a friend tested the site on a tablet and the top buttons on the homepage don’t work while the bottom ones do. Now what could be causing this?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Kush

    (@kushnamdev)

    Hi?@hannelek

    Thank you for using Neve and contacting us.

    We are glad to hear about your positive feedback on the theme. This issue might be occurring due to a plugin conflict. So please deactivate all plugins and check if it resolves your issue and after that try activating the plugins one by one to find problematic plugin. Then replace it with an alternate plugin.

    To do it safely without losing any of your work, please take the following steps:

    • Install and activate the Health Check plugin.
    • Enable?the TroubleShoot?mode.
    • Enable the?Neve theme and open the page.
    • Does it resolve the issue? If yes, then there is some plugin conflict or configuration error that you can check by enabling theme/plugins one by one in the troubleshooting mode.

    Health Check allows troubleshooting without losing the current setup. The changes are done only temporarily until you turn off the troubleshoot mode. However, it is recommended to keep a backup. 

    You might want to back your website up before doing this; if you don’t already have a backup plugin, then you can use this one: https://www.ads-software.com/plugins/updraftplus/.

    Since it’s a new plugin, it most likely won’t cause any additional issues.

    Let us know if this solved your issue.

    Thread Starter hannelek

    (@hannelek)

    Thank you for getting back to me. I tested plugins before I wrote to you and they were not the issue. Checked the site with Health Check, anyway, and everything looks good. So thanks for recommending that.

    After reading further and trying this and that, I managed to correct the issue by using css and indexing the buttons higher. Not sure, if that was the right way to do it, but it worked. The buttons should be the topmost elements on the pages and there’s nothing covering them, so I have no idea what caused the issue. Anyway, it’s resolved now.

    Thank you for the update!

Viewing 3 replies - 1 through 3 (of 3 total)
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