Buy Paid Versions and Hope You Never Need Support

  • Its by far the most expensive plugin i’ve bought for wordpress, my domain + server host for 1year is cheaper than TranslatePress, has with most of us users.

    But if you expect that the price of plugin translates to quality of the team developing, you would be wrong to assume it. Support is non-existent, you will be left alone with the bugs you get from the translation process. No one will ever answer your emails and if you get an answer is an automated one with no further assistance.

    And believe me, YOU WILL have bugs when translating your website if you have a non-generic website with elementor or any slider plugin. And you will never get the support you need for this 200€+ plugin team.

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  • Hello there,

    Thank you for reaching out. I’m sorry for the issues you’ve encountered and for any inconvenience it might have caused. I thoroughly reviewed your open tickets and it appears that you contacted us Thursday at the end of our working week and Friday. I should inform you that our support isn’t active during these times, including Friday, as clearly mentioned on our website. Tickets submitted in this timeframe are usually responded to at the beginning of the following week.

    Normally, a low rating is attributed to plugins that have absent support, unresolved bugs, or do not follow WordPress guidelines. TranslatePress, however, does not fall into these categories. We hope this clarifies that we have no intention to avoid helping you, it’s just that we are not available during certain periods of time.

    In the meantime, if you would kindly consider updating your preliminary review, we would greatly appreciate it. We believe a revised review would more accurately reflect the continuous nature of our support process. Once we have completely resolved your issue, your updated review based on overall experience would be helpful to others who might be considering our plugin. We highly value your feedback and look forward to resolving the issues you’ve encountered.
    ?
    ?Your understanding and patience are highly appreciated.

    Best Regards,

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