Buyer Beware — NO SUPPORT with $99 Premium Level

  • BUYER BEWARE!! S3Bubble has the WORST SUPPORT even when you pay for the Premium $99/month level. You’re supposed to get email support and I only got ONE EMAIL in 2 weeks. I barely got any help from the chat support, which replied 3 times in 2 weeks. DO NOT USE S3BUBBLE. It’s a great idea with HORRIBLE EXECUTION. I followed the tutorials 3 times exactly, step by step, and it still wouldn’t work. I never got to use their product after days of waiting for any sort of communication from their “support” and WASTED 2 weeks of my business operations focus on this problem that S3Bubble Support never helped me resolve. So much for “Premium Support” for $99/month. The only positive thing I can say is that they refunded my $99. But… NOT RECOMMENDED IF YOU EXPECT ANY LEVEL OF SUPPORT FOR $99/MONTH. Beware.

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  • Plugin Author S3Bubble

    (@s3bubble)

    Hi, katgs,

    Apologies you have not been happy with the support provided via our plugin we have been very understaffed since covid as we are all working from home and have families that we are trying to workaround.

    We have been really pushing hard to release our new setup for OTT setup for our theme https://streamiumtheme.com this has taken most of our time.

    We have many people using the plugin successfully and we apologies that the tutorials provided could not help you get set up.

    We hope you find another plugin that works for you.

    Please email us and we will refund you any money you have paid, we are back in the office now and things are picking up.

    Best Regards

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